Openfibre is currently experiencing the following issue:
Start Date & Time: 05/10/2026 @ 06:00
Affected Area/s: Lenz Quarter
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (12/10/2026 @ 06:57):
Vumatel confirmed that this outage was resolved on 06/10/2026 @ 13:18. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 06/10/2026 10:38
Kindly note the upstream providers faulty device/card has been replaced however the site remains down. The upstream provider then carried through further investigations and tested the physical fibre link and found a disconnection which they localizied and found
the point and break and repaired the damages on the fibre cable, teams then confirmed the link is now testing full distance however the backhaul remained down.
Please note we are now sending out our senior core engineers to further investigate our onsite equipment for further diagnostics and troubleshooting to find the root cause of this issue, once an ETA has been confirmed we will advise you further.
Update: 05/10/2026 16:45
Openfibre upstream providers layer 2 team re-investigated the link and is observing the port facing client's equipment is showing down.
Maintenance teams have been notified. ETA and progressive updates shall follow.
Update: 05/10/2026 16:12
Kindly be advised that this site has been escalated to our provider's management team for priority investigation. We will provide feedback as soon as an update is received.
Update: 05/10/2026 12:43
Kindly note that the Openfibre technical team is currently re-investigating the fault as they have successfully replaced the damaged card; however, services did not restore. Further updates to follow
Update: 05/10/2026 09:22
Kindly note the Openfibre team have conducted local investigations and confirmed that the device/card is damaged and needs to be replaced. Teams are currently enroute to the storage facility to collect the new equipment. An ETA will be shared once teams have collected the stock.
Update: 05/10/2026 08:10
The Openfibre team is en route to the site for the on-site investigation, with an estimated arrival time of 09:00. Further updates will be provided once the team has arrived onsite.
#LenzQuarter #Openfibre #Outage
