Evotel is currently experiencing the following issue:
Start Date & Time:19/11/2025 @ 08:48
Affected Area: Ladysmith
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (22/11/2025 @ 13:52):
Network restoration efforts are underway, and we sincerely apologize for the extended downtime. Thank you for your patience while our team works to resolve the issue
Next Update: 17:00
Update (22/11/2025 @ 10:53):
Network restoration efforts are underway, and we sincerely apologize for the extended downtime. Thank you for your patience while our team works to resolve the issue
Update (22/11/2025 @ 08:04):
Network restoration efforts are currently underway, and we sincerely apologise for the extended downtime. Thank you for your patience while our team works to resolve the issue.
Next Update: 11:00
Update (21/11/2025 @20:01):
Evotel team is currently on site conducting tracing work. Thank you for your patience as we work to identify and resolve the issue. We'll continue to provide progress updates on our social media platforms.
Update (21/11/2025 @17:04):
Evotel team is currently on site conducting tracing work. Thank you for your patience as we work to identify and resolve the issue. We'll continue to provide progress updates on our social media platforms.
Update (21/11/2025 @13:47):
Evotel team is currently on site conducting tracing work. They will continue to provide progress updates on our social media platforms.
Next Update: 17:00
Update (21/11/2025 @ 10:55):
The Evotel technical team has located the damaged cable, which was compromised by rodent activity. Evotel technicians have begun splicing and carrying out the necessary repairs.
Next Update: 2pm
Update (21/11/2025 @ 08:08):
Evotel technical team is back on-site working on restoring service to the remaining few affected clients. Testing will occur to identify and confirm the root cause of the remaining clients’ disconnection
Update (20/11/2025 @ 20:20):
Splicing on site is currently in progress as the Evotel team works towards restoring full services to the area.
Next Update: 08:00
Update (20/11/2025 @16:50):
Our technicians have identified faults on two different feeder cables and repairs are ongoing. The team is progressing through the restoration process, and your patience is appreciated!
Next Update: 8pm
Update (20/11/2025 @14:03):
Evotel technicians are on-site working to repair the damaged cables and restore services at the soonest.
Splicing has begun, and the team is progressing through the restoration process. Next Update: 5pm
Update (20/11/2025 @11:01):
Evotel technicians are on site to work on repairing the damaged cables and restore services at the soonest.
They apologise for the inconvenience and will continue to share progress as the repair work continues to move ahead. Thank you for your patience.
Update (20/11/2025 @ 07:57):
The Evotel team is back on site this morning to continue with repairs.
Next Update: 11am
Update (19/11/2025 @ 20:04):
The fault has been identified and the Evotel team is now in the process of pulling a new cable. We'll keep providing updates on the repair process.
Next Update: 8am
Update (19/11/2025 @16:42):
The fault has been identified and our Evotel team is now in the process of pulling a new cable. We'll keep providing updates on the repair process. Thank you for your patience as we work to restore service safely and efficiently.
Update (19/11/2025 @13:50):
Evotel technicians are still on site working at tracing the issue in an effort to restore full services to the area.
They apologise for the inconvenience and will continue to share progress as the work moves continues to move ahead.
Next Update: 17:00
Update (19/11/2025 @ 10:55):
Evotel technicians are actively tracing the issue to identify the source and restore stability as quickly as possible.
Next Update: 14:00
#Ladysmith #Evotel #Outage
