Ladysmith

Evotel is currently experiencing the following issue:  

Start Date & Time: 06/09/2025 @ 07:21 

Affected Area/s: Ladysmith  

Impact: Customers may experience no connectivity. 

Evotel technicians are currently investigating. There is no ETR at the moment.

Update (16/09/2025 @ 17:04) 

Technicians have located the cause of the service disruptions and are currently working on restoring connectivity to the community. Once all the necessary checks have been completed and the system is confirmed to be stable, full service will be restored.

Update (16/09/2025 @ 07:55) 

Technicians are still on-site working at restoring service to the area. Splicing of the fibre cables is scheduled to begin this afternoon. We remain committed to restoring service to the community.

Next update: 5PM 

Update (16/09/2025 @ 07:55) 

Technicians have returned to site to continue installation of new infrastructure. Floating and splicing of fibre should commence today, but more civils work is necessary. Further delays will be communicated.

Update (15/09/2025 @ 16:59) 

Work on-site is continuing, however delays have pushed the restoration time back. We sincerely apologise for the continued downtime, and we assure clients that restoring service remains a priority.

Update (15/09/2025 @ 14:16) 

Due to delays on site, we are currently still installing new infrastructure and ducting that will be spliced once this installation is complete. We apologise for the extended downtime.

Next update: 5pm 

Update (15/09/2025 @ 13:55) 

Today, the technical team will begin splicing the fibre optic cables. This process involves carefully joining the fibre strands to prepare them for final connection, ensuring strong and stable signal transmission across the network.

Next update: 5pm 

Update (15/09/2025 @ 08:14) 

Today, the technical team will begin splicing the fibre optic cables. This process involves carefully joining the fibre strands to prepare them for final connection, ensuring strong and stable signal transmission across the network.

Update (14/09/2025 @ 15:59) 

Technicians are currently progressing to the floating and splicing of fibre cables. This phase involves preparing the cables for final connection and ensuring optimal signal integrity across the network. All necessary materials and equipment are on-site.

Update (14/09/2025 @ 10:40) 

Technicians are currently processing's to the floating and splicing of fibre cables. This phase involves preparing the cables for final connection and ensuring optimal signal integrity across the network. All necessary materials and equipment are on-site. 

Update (13/09/2025 @ 08:03) 

Our team is actively working on restoring the network.

We appreciate your patience and will continue to provide updates as progress is made. Below is the network restoration plan for the day

Saturday:

Continued trenching

Duct installation

Manhole sinking

Update (12/09/2025 @ 20:01):

Installation has been successfully completed. The next phase of the project will commence tomorrow and will include drilling activities as well as the installation of manholes (MH planting). We remain committed to completing all major works by the end of the weekend, barring any unforeseen delays. As always, we will provide timely updates should there be any changes to the schedule.

Update (12/09/2025 @ 14:05):

Technicians are progressing well with the trenching and drilling activities as part of the new fibre infrastructure installation. 

The project remains on  schedule, with all major works expected to be completed by the end of the weekend.

Should there be any delays or changes to the timeline, updates will be communicated promptly. Next update: 8PM 

Update (12/09/2025 @ 17:06):

 Our technicians have commenced trenching work as part of the installation of new fibre infrastructure. We appreciate your patience during this process and remain committed to delivering reliable, high-speed connectivity 

Update (11/09/2025 @ 17:06):

We sincerely apologize for the extended downtime. Please be assured that should there be any changes to the network restoration plan, our team will provide timely updates 

Update (10/09/2025 @ 16:36):

Due to ongoing municipal work at the site, Evotel technicians have been delayed in continuing with the necessary repairs. We currently anticipate that repair work will commence tomorrow and will keep the community updated on any progress.

Update (10/09/2025 @ 08:31):

Due to ongoing municipal work on site, Evotel technicians are unable to continue repairs. We currently anticipate extended downtime. Project plans for this downtime will be shared when available.

Updates to be provided when available. 

Update: 06/09/2025 10:32

Due to previous damage on this route, a full reroute was done. Please note that this process may take time but we're on it and will keep you updated on the progress. Thank you for your continued patience.  

Update: 06/09/2025 07:21

Our team is currently en route to the site to resume work on resolving the issue. We’re committed to restoring services as quickly as possible and will keep you updated as progress is made. Thank you for your continued patience.

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