Evotel is currently experiencing the following issue:
Start Date & Time: 06/09/2025 @ 07:21
Affected Area/s: Ladysmith
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (14/09/2025 @ 15:59)
Technicians are currently progressing to the floating and splicing of fibre cables. This phase involves preparing the cables for final connection and ensuring optimal signal integrity across the network. All necessary materials and equipment are on-site.
Update (14/09/2025 @ 10:40)
Technicians are currently processing's to the floating and splicing of fibre cables. This phase involves preparing the cables for final connection and ensuring optimal signal integrity across the network. All necessary materials and equipment are on-site.
Update (13/09/2025 @ 08:03)
Our team is actively working on restoring the network.
We appreciate your patience and will continue to provide updates as progress is made. Below is the network restoration plan for the day
Saturday:
Continued trenching
Duct installation
Manhole sinking
Update (12/09/2025 @ 20:01):
Installation has been successfully completed. The next phase of the project will commence tomorrow and will include drilling activities as well as the installation of manholes (MH planting). We remain committed to completing all major works by the end of the weekend, barring any unforeseen delays. As always, we will provide timely updates should there be any changes to the schedule.
Update (12/09/2025 @ 14:05):
Technicians are progressing well with the trenching and drilling activities as part of the new fibre infrastructure installation.
The project remains on schedule, with all major works expected to be completed by the end of the weekend.
Should there be any delays or changes to the timeline, updates will be communicated promptly. Next update: 8PM
Update (12/09/2025 @ 17:06):
Our technicians have commenced trenching work as part of the installation of new fibre infrastructure. We appreciate your patience during this process and remain committed to delivering reliable, high-speed connectivity
Update (11/09/2025 @ 17:06):
We sincerely apologize for the extended downtime. Please be assured that should there be any changes to the network restoration plan, our team will provide timely updates
Update (10/09/2025 @ 16:36):
Due to ongoing municipal work at the site, Evotel technicians have been delayed in continuing with the necessary repairs. We currently anticipate that repair work will commence tomorrow and will keep the community updated on any progress.
Update (10/09/2025 @ 08:31):
Due to ongoing municipal work on site, Evotel technicians are unable to continue repairs. We currently anticipate extended downtime. Project plans for this downtime will be shared when available.
Updates to be provided when available.
Update: 06/09/2025 10:32
Due to previous damage on this route, a full reroute was done. Please note that this process may take time but we're on it and will keep you updated on the progress. Thank you for your continued patience.
Update: 06/09/2025 07:21
Our team is currently en route to the site to resume work on resolving the issue. We’re committed to restoring services as quickly as possible and will keep you updated as progress is made. Thank you for your continued patience.
#Ladysmith #Evotel #Outage
