Evotel is currently experiencing the following issue:
Start Date & Time: 11/08/2025 @11:39
Affected Area/s: Ladysmith
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (17/08/2025 10:24):
Please restart your devices and contact our Support Team should you still experience connection issues.
Update (15/08/2025 @ 08:17):
Majority clients have been restored and the team is working on the restoration of the remaining few.
Update (13/08/2025 @ 16:43):
Our team is still on the ground working on cable splicing to bring services back to all impacted clients. We truly appreciate your understanding and patience as we continue to push for a full restoration.
Next Update: 20:00
Update (13/08/2025 @13:34):
Evotel team remains on site, prepping the joints and splicing cables as part of the ongoing efforts to restore connectivity to all affected clients.
Update (13/08/2025 @08:23):
Our team is currently in the process of addressing the issue. Service will be restored after thorough testing is completed and all safety checks have been verified by our technicians on the gound.
Update (12/08/2025 @19:49):
Technicians are actively working to replace the faulty cable. Re-connection will happen once all necessary tests have been completed and it is confirmed safe to restore service.
Next update: 08:00 am
Update (12/08/2025 @17:18):
Technicians are actively working at replacing the faulty cable. Re-connection will happen once all necessary tests have been completed and it is confirmed safe to restore service.
Next update: 20:00
Update (12/08/2025 @13:56):
Technicians are still working at replacing the fault cable. Re-connection will happen once all necessary tests have been completed and it is confirmed safe to restore service.
Update (12/08/2025 @ 08:10):
Technicians are back on-site to resume repair work on the cables. We hope to have restored service by the end of the day.
Update (11/08/2025 @20:01):
We are aware of the network outage affecting your internet connection and techs are awaiting the municipality to move their cable on site for repairs to commence.
Update (11/08/2025 @14:00):
Evotel team is actively working on restoring the connection. Next update: 5pm
#Ladysmith #Evotel #Outage
