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Update: The below issue has been resolved.

If you are still experiencing issues with your connection, please be sure to log this with our Cool Support Desk on 010-593-2665 or log a ticket here
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Cool Ideas has picked up the following unconfirmed issue:

Date: 17/12/2021
Suspected area/s affected: Kwa-Zulu Natal
Fibre Networks affected: Zoom, Link Layer, Vumatel , OpenfibreĀ 
Suspect Impact: Customers on the above Fibre lines in the above areas will experience no/slow/intermittent connectivity.

Cool Ideas network engineers are currently investigating.

There currently no ETR.

#KZN #ftth

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