Vumatel is currently experiencing the following issue:
Start Date & Time: 26/08/2025 @ 16:33
Affected Area: Kwa Nobuhle Zone 1
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (05/09/2025 @ 18:35):
Vumatel confirmed that this outage was resolved on 05/09/2025 @ 18:35. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (05/09/2025 @ 17:30):
Technicians are attending to the services that remain down
Update (04/09/2025 @15:07):
Team is still currently busy with repairs,will provide an update at 17:00
Update (04/09/2025 @12:24):
Work on the remaining cases is still in progress.
The next update will be provided at 15:00
Update (04/09/2025 @07:57):
Team has arrived onsite and is currently working on resolving the remaining fallouts. The next update will be provided by 12:00PM
Update (04/09/2025 @21:26):
Repairs on hold, technicians to attend the remaining fallout cases tomorrow morning
Update (04/09/2025 @20:43):
Technicians are still busy attending to the services that remain down. Next update will be at 22:00
Update (04/09/2025 @13:07):
Technicians are still busy attending to the services that remain down. Next update will be at 16:00
Update (04/09/2025 @ 09:25):
Technicians are attending to the services that remain down. Next update will be at 12:00.
Update (04/09/2025 @ 07:06):
Techs will continue to work through the remaining issues from 08:00 am
Update (04/09/2025 @ 01:39):
Repairs are on hold - teams will continue to work on the fallout cases later this morning
Update (03/09/2025 @ 14:16):
Re-provisioning is still ongoing, with 2,362 provisions still pending. The next update will be shared at 17:00PM
Update (03/09/2025 @ 10:01):
The second batch for Deprovisioning has kicked off
Update (03/09/2025 @ 07:18):
Bulk provisioning is scheduled to start at 08:30 am....Next update will be provided at 10:00 am.
Update (03/09/2025 @ 06:14):
Technicians will work on resolving the fallout cases remaining down this morning
Update (02/09/2025 @ 19:37):
288F Cable
Side A
Preparation at: 100%
Splicing at: 100%
Side B
Prepping at: 100%
Splicing at: 100%
144F Cable
Side A
Prepping at: 100%
Splicing at: 100%
Side B
Prepping at: 100%
Splicing at: 65%
Update (02/09/2025 @ 18:35):
288F Cable
Side A
Preparation at: 100%
Splicing at: 100%
Side B
Prepping at: 100%
Splicing at: 100%
144F Cable
Side A
Prepping at: 100%
Splicing at: 100%
Side B
Prepping at: 100%
Splicing at: 55%
Update (02/09/2025 @ 16:58):
288F Cable
Side A
Preparation at: 100%
Splicing at: 100%
Side B
Prepping at: 100%
Splicing at: 100%
144F Cable
Side A
Prepping at: 100%
Splicing at: 90%
Side B
Prepping at: 100%
Splicing at: 40% . More updates to follow.
Update (02/09/2025 @ 15:29):
288F Cable
Floating is at: 100%
288F Cable
Side A
Preparation at: 100%
Splicing at: 100%
Side B
Prepping at: 100%
Splicing at: 100%
144F Cable
Side A
Prepping at: 100%
Splicing at: 20%
Side B
Prepping at: 90%
Splicing at: 0% . More updates to follow.
Update (02/09/2025 @13:41)
288F Cable
Side A
Preparation at: 100%
Splicing at: 100%
Side B
Prepping at: 100%
Splicing at: 95%
144F Cable
Side A
Prepping at: 95%
Splicing at: 0%
Side B
Prepping at: 50%
Splicing at: 0%
Update (02/09/2025 @12:45)
288F Cable
Side A
Prepping at: 100%
Splicing at: 100%
Side B
Prepping at: 100%
Splicing at: 95%
144F Cable
Side A
Prepping at: 75%
Splicing at: 0%
Side B
Prepping at: 25%
Splicing at: 0%
Update (02/09/2025 @11:36)
288F Cable
Side A
Preparation at: 100%
Splicing at: 100%
Side B
Prepping at: 100%
Splicing at: 90%
144F Cable
Side A
Prepping at: 25%
Splicing at: 0%
Side B
Prepping at: 25%
Splicing at: 0%
Update (02/09/2025 @ 10:35)
288F cable
Side A
Preparation 100%
Splicing 100%
Side B
Preparation 100%
Splicing 85%
Comms: The team on the A side is going to start on the 144F Cable
Update (02/09/2025 @ 09:41)
288F cable
Side A
Preparation 100%
Splicing 90%
Side B
Preparation 100%
Splicing 80%
Comms: Preparation and Splicing running concurrently
Update (02/09/2025 @ 09:41)
288F cable
Side A
Preparation 100%
Splicing 90%
Side B
Preparation 100%
Splicing 80%
Comms: Preparation and Splicing running concurrently
Update (02/09/2025 @ 09:12)
Side A
Preparation 100%
Splicing 80%
Side B
Preparation 100%
Splicing 70%
Comms: Preparation and Splicing running concurrently
Update (02/09/2025 @ 07:48)
Floating is at 100%
288F cable
Side A
Preparation 100%
Splicing 70%
Side B
Preparation 100%
Splicing 60%
Update (02/09/2025 @ 06:15)
288F cable
Side A
Preparation 100%
Splicing 60%
Side B
Preparation 100%
Splicing 45%
Comms: Preparation and Splicing running concurrently
Update (02/09/2025 @ 05:03
288F cable
Side A
Preparation 75%
Splicing 50%
Side B
Preparation 100%
Splicing 35%
Comms: Preparation and Splicing running concurrently
Update (02/09/2025 @ 04:04):
288F cable
Side A
Preparation 60%
Splicing 50%
Side B
Preparation 100%
Splicing 20%
Comms: Preparation and Splicing running concurrently
Update (02/09/2025 @ 03:14):
Side A
Preparation 60%
Splicing 30%
Side B
Preparation 85%
Splicing 0%Comms: Preparation and Splicing running concurrently
Update (02/09/2025 @ 01:35):
288F cable
Side A
Preparation 60%
Splicing 20%
Side B
Preparation 75%
Splicing 0%
Update (02/09/2025 @ 00:33):
288F cable
Side A
Preparation 60%
Splicing 0%
Side B
Preparation 40%
Splicing 0%
Comms: Preparation in progress
Update (01/09/2025 @ 23:10):
Floating is at 100%
288F cable
Side A
Preparation 30%
Splicing 0%
Side B
Preparation 30%
Splicing 0%
Comms: Preparation in progress
Update (01/09/2025 @ 21:50):
Floating is 100% complete.
Technicians will be cutting over at 10pm, starting with with the 288F and 144F to follow when they complete a 288F cable.
Update (01/09/2025 @ 20:07):
Floating is 70% complete and ongoing
Update (01/09/2025 @ 19:10):
Floating is now 40% complete and ongoing.
Update (01/09/2025 @ 18:11):
Floating is at 20% . Technicians encountering issues with pinched ducts, working to resolve.
Update (01/09/2025 @ 17:20):
Technicians are floating in a new cable
Update (01/09/2025 @15:26)
The team is still busy with their isolated cases. A slight delay on the arrival of a floating machine, ETA in 45 minutes
Completed isolated cases has been so far, remaining fallout cases have still been worked on further updates to follow at 18h00
Update (01/09/2025 @11:45)
The team is running through the isolated cases; further updates will be provided at 13h00
Update (31/08/2025 @10:33)
Fault location: 461 meters
- Current status: Floating and testing in progress
Plan of Action:
- Once floating is completed:
- Team 1: to Start prepping Side A
- Team 2: to Start prepping Side B
Update (31/08/2025 @09:56)
1. Team 1 testing at the pop.
2. Team 2 to start duct integrity test
Update (31/08/2025 @09:17)
Teams found that the 288 cable was stretched and some tubes were damaged when the TLB dug it up. Techs are going to Test from the POP to identify if all high losses are at one point and Float from MH to MH, prep and splice the damaged tubes
Update (31/08/2025 @07:23)
A site meeting has been set for 8:00 this morning. Technicians are on route to site
Update (30/08/2025 @19:55)
The incident will be placed on hold due to high losses detected approximately 250 meters from the original break point. A site meeting with the partner is scheduled for tomorrow morning to determine a way forward to restore service to the remaining
Update (30/08/2025 @18:56)
Technicians are busy in VR-KNZ1-B25
Update (30/08/2025 @15:15)
Technicians has sorted VR-KNZ1-AG17-B17, Technicians moving to another block
Update (30/08/2025 @15:50)
Technicians are still attending to the services that remain down. Next update will be at 17;00
Update (30/08/2025 @12:04)
Technicians are still attending to the services that remain down. Next update will be at 14:00
Update (30/08/2025 @10:30):
Technicians are still busy with splicing. Next update will be at 12:00.
Update (30/08/2025 @08:17):
Splicing - 60% completed. The other team is busy with fallouts not connected to the secondary break.
Update (30/08/2025 @07:08):
Technicians are continuing with repairs this morning
Update (29/08/2025 @ 19:48):
The repairs on the secondary break are 50% complete, however, with time technicians advised to place the incident on hold and they will continue tomorrow morning. . More updates to follow.
Update (29/08/2025 @ 17:27):
Technicians have found a secondary break and they are busy with repairs.Next update will be provided at 19:30 . More updates to follow.
Update (29/08/2025 @ 12:00):
Technicians are still working on the remaining fallouts cases, further updates to be communicated at 17h00
Update (29/08/2025 @ 08:29):
Technicians are now onsite working on the remaining fallouts .Further updates will be provided at 12:00PM .
Update (29/08/2025 @ 07:27):
Technicians are enroute to attend to the fallout cases remaining
Update (28/08/2025 @ 21:26):
Technicians will attend to the services that remain down tomorrow morning.
Update (28/08/2025 @ 20:54):
Splicing has been completed, and testing of tickets is in progress
Update (28/08/2025 @ 19:29):
Link Cable 1: 100% prepared, 90% spliced
Link Cable 2: 100% prepared, 90% spliced
Side A
288F - completed
Side A
(144F Cable): completed
Side B
288F - Cable: Fully prepared, 100% spliced
144F Cable: Fully prepared, 100% spliced . More updates to follow.
Update (28/08/2025 @ 18:16):
Link Cable 1: 100% prepared, 80% spliced
Link Cable 2: 100% prepared, 80% spliced
Side A
288F - completed
Side A (144F Cable): completed
Side B
288F - Cable: Fully prepared, 100% spliced
144F Cable: Fully prepared, 70% spliced . More updates to follow.
Update (28/08/2025 @ 17:24):
Link Cable 1: 100% prepared, 75% spliced
Link Cable 2: 100% prepared, 75% spliced
Side A
288F - completed
Side A (144F Cable): completed
Side B
288F - Cable: Fully prepared, 100% spliced
144F Cable: Fully prepared, 50% spliced . More updates to follow.
Update (28/08/2025 @ 16:19):
Link Cable 1: 100% prepared, 50% spliced
Link Cable 2: 100% prepared, 60% spliced
Side A
288F - completed
Side A (144F Cable): Fully prepared, 100% spliced
Side B
288F - Cable: Fully prepared, 100% spliced
144F Cable: 40% spliced
Update (28/08/2025 @ 15:09):
Link Cable 1: 100% prepared, 50% spliced
Link Cable 2: 100% prepared, 60% spliced
Side A (144F Cable): Fully prepared, 90% spliced
Side B
288F Cable: Fully prepared, 100% spliced
144F Cable: Fully prepared, 40% spliced
Update (28/08/2025 @ 13:54):
Link Cable 1: 50% prepared, 50% spliced
Link Cable 2: 50% prepared, 60% spliced
Side A (144F Cable): Fully prepared, 40% spliced
Side B
288F Cable: Fully prepared, 95% spliced
144F Cable: Fully prepared, 40% spliced
Update (28/08/2025 @ 12:52):
Link Cables 1 & 2:
Both are at 50% completion for preparation and splicing.
Side A (144F Cable):
Preparation complete, splicing at 40%.
Side B:
288F Cable: Preparation complete, splicing at 90%.
144F Cable: Preparation complete, splicing at 40%.
Update (28/08/2025 @ 12:02):
Civils are complete.
Link Cables 1 & 2 are at 50% for both preparation and splicing.
On Side A, 144F cable splicing is at 30%.
On Side B, 288F cable splicing is at 75%, and 144F cable splicing is at 40%.
All cables have completed preparation
Update (28/08/2025 @ 11:03):
Civils are 95% complete.
Link Cables 1 & 2: 50% prepared and spliced.
Side A: 144F cable fully prepared, splicing at 20%.
Side B: 288F cable splicing at 75%, 144F cable splicing at 30% — both fully prepared.
Update (28/08/2025 @ 10:14):
Link Cables 1 & 2: 50% preparation and 50% splicing completed.
Side A:
288F cable fully completed.
144F cable preparation done; splicing at 15%.
Side B:
288F cable preparation done; splicing at 65%.
144F cable preparation done; splicing at 30%.
Update (28/08/2025 @ 09:12):
Side A:
288F cable fully completed (100% prep & splicing).
144F cable preparation complete; splicing at 5%.
Side B:
288F cable fully prepared; splicing at 60%.
144F cable fully prepared; splicing at 30%
Update (28/08/2025 @ 09:12):
Civils are 90% complete.
Link Cables 1 & 2: Both at 50% for preparation and splicing.
Update (28/08/2025 @ 08:02):
The team has arrived onsite and will proceed with the repairs.
Update (27/08/2025 @ 22:01):
Repair has been placed on hold for the day.
Teams will resume tomorrow morning.
Update (27/08/2025 @ 20:28):
Side B
288F - Cable
Preparation - 100%
Splicing - 40%
144F Cable
Preparation - 100%
Splicing - 30%
Update (27/08/2025 @ 19:04):
Civils - 90%
Link Cable 1
Preparation - 50%
Splicing - 50%
Link Cable 2
Preparation - 50%
Splicing - 50%
Side A
288F - Cable
Preparation - 100%
Splicing - 80%
144F Cable
Preparation - 100%
Splicing - 0% . More updates to follow.
Update (27/08/2025 @ 17:33):
Civils - 90%
Link Cable 1
Preparation - 50%
Splicing - 50%
Link Cable 2
Preparation - 50%
Splicing - 50%
Side A
288F - Cable
Preparation - 90%
Splicing - 75%
144F Cable
Preparation - 100%
Splicing - 0% . More updates to follow.
Update (27/08/2025 @ 16:29)
Side B
288F - Cable
Preparation - 50%
Splicing - 0%
144F Cable
Preparation - 70%
Splicing - 0%
Update (27/08/2025 @ 16:29)
Civils - 90%
Link Cable 1
Preparation - 50%
Splicing - 50%
Link Cable 2
Preparation - 50%
Splicing - 50%
Side A
288F - Cable
Preparation - 90%
Splicing - 60%
144F Cable
Preparation - 90%
Splicing - 0%
Update (27/08/2025 @ 15:32)
Side B
288F - Cable
Preparation - 50%
Splicing - 0%
144F Cable
Preparation - 50%
Splicing - 0%
Update (27/08/2025 @ 15:29):
Civils - 90%
Link Cable 1
Preparation - 50%
Splicing - 50%
Link Cable 2
Preparation - 50%
Splicing - 50%
Side A:
288F - Cable
Preparation - 90%
Splicing - 50%
144F Cable
Preparation - 70%
Splicing - 0%
Update (27/08/2025 @ 14:34):
Civils - 90%
Link Cable 1
Preparation - 50%
Splicing - 50%
Link Cable 2
Preparation - 50%
Splicing - 50%
Side A
288F - Cable
Preparation - 80%
Splicing - 50%
144F Cable
Preparation - 10%
Splicing - 0%
Update (27/08/2025 @ 13:47):
Civils - 75%complete Link Cable 1:Preparation - 50%Splicing - 50%
Link Cable 2Preparation - 50%, Splicing - 50%
Side A:288F - Cable Preparation - 75% Splicing - 35%
144F Cable Preparation - 10%Splicing - 0%
Update (27/08/2025 @ 10:48):
Civils: 75% complete. Link Cable 1: Preparation 50%, Splicing 50%
Link Cable 2: Not yet started (0% prep, 0% splicing)
Side A: 288F Cable: Preparation 60%, Splicing 15%
144F Cable: Preparation 10%, Splicing 0%
Update (27/08/2025 @ 10:48):
Civils: 75% complete. Link Cable 1: Preparation 50%, Splicing 50%
Link Cable 2: Not yet started (0% prep, 0% splicing)
Side A: 288F Cable: Preparation 40%
144F Cable: Preparation 10%
Update (27/08/2025 @ 09:45):
Civils: 75% complete. Link Cable 1: Preparation 50%, Splicing 50%
Link Cable 2: Not yet started (0% prep, 0% splicing)
Side A: 288F Cable: Not yet started (0% prep, 0% splicing)
144F Cable: Preparation 10%, Splicing 0%
Update (27/08/2025 @ 08:38):
Technicians are on site repairs in progress.
Update (27/08/2025 @ 07:23):
Technicians are on route to commence with repairs.
Update (26/08/2025 @ 19:17):
Repairs on hold as we dependent on a 3rd contractor party completing their work before we can continueRepair will resume tomorrow morning . More updates to follow.
Update (26/08/2025 @ 18:30):
Technicians are currently pulling the slack to the Manhole.Municipality is busy with repairing the ducts. . More updates to follow.
Update (26/08/2025 @ 17:09):
Technicians have confirmed that the outage is due to municipality working on our route, in result they have damaged:
2 of our core cables
2 Link cables
4 distribution cables
Teams are onsite troubleshooting . More updates to follow.
#KwaNobuhleZone1 #Vumatel #Outage
