Vumatel is currently experiencing the following outage:
Start Date & Time : 26/10/2024 23:05
Area/s: Kuils River West
Impact: Customers in the area will experience no connectivity.
Update (17/11/2024 @08:34):
Technicians are still busy restoring the remaining services.
Update (17/11/2024 @08:34):
Technician will be continuing with work today on the outstanding faults. The team word working as quickly as possible to connections. Please ensure that equipment is correctly connected and powered on.
Update (16/11/2024 @21:52):
Technicians will continue with repairs tomorrow morning.
Update (16/11/2024 @13:11):
| Technicians are still busy with repairs. |
Update (16/11/2024 @11:11):
Technicians are still busy restoring the remaining services.
Update (16/11/2024 @07:11):
| Technician will try gain access to Sanlamhof and work on KRW to restore the remaining services. |
Update (14/11/2024 14:36)
Technicians are actively working on restoring fallout services.
Update (12/11/2024 09:04)
The teams are continuously working to resolve the fallout. Three teams are onsite focusing on Sanlamhof and Kuils AG4 and will be closing off CPE cases today.
Update (12/11/2024 08:26)
Engineers are making good progress with repairs and are working through the remaining connections. Please ensure that that devices are connected properly, and that equipment is powered on.
Update (11/11/2024 10:28)
Please note the teams are still working actively to restore the services. Kindly confirm with the clients if all equipment is powered up.
Update: 05/11/2024 @13:06
Technicians are attending to the services that remain down
Update: 04/11/2024 @19:57
Technicians are actively working on restoring fallout services.
Update: 04/11/2024 @18:06
Technicians are working on restoring services.
Update: 04/11/2024 @15:58
Technicians are attending to the services that remain down Timelines are as follows: GHP-AG1 & AG3 : 7-9 Nov KRW-AG1 & AG2 : 4-5 Nov KRW-AG3 : 4-6 Nov KRW-AG4 & AG5+Ext : 5-7 Nov KRW-AG6 & AG7 : 6-8 Nov SLH-AG1
Update: 04/11/2024 @15:29
| Teams Busy with fallout on KRW-AG1, AG2 and AG3 as well as SLH-AG1 | |
Update: 04/11/2024 @12:26
Technicians are attending to the services that remain down
Update: 04/11/2024 @11:04
| Technicians are attending to the services that remain down |
Update: 01/11/2024 @ 13:20
Remaining down services are being attended to
Update: 01/11/2024 10:21
| Last panel being patched now. On 80% patched. |
Update: 01/11/2024 09:02
Teams splicing last panels
Update: 01/11/2024 08:56
Repairs in progress continues this morning - technicians are patching the last remaining panels
Update: 31/10/2024 @18:28
All splice work is complete. Relevant panels are mounted, and clients are being patched back.
Update: 31/10/2024 @17:00
| 48 splices left in total. Completed panels are being mounted and patched |
Update: 31/10/2024 @05:04
| All outstanding panels are being spliced and 1 panel that's still being prepped for splicing | |
Update: 30/10/2024 @21:08
All outstanding panels are being spliced and prepped. Only GHP-AG3-FC301 is outstanding
Update: 30/10/2024 @19:09
Splicing is in progress. There is still no ETR.
Update: 30/10/2024 @ 11:44
Technicians are still busy with repairs
Update: 29/10/2024 11:28
Message from Vumatel:
We would like to
inform you that we have experienced an unfortunate incident where the generator
caught fire at the Kuilsriver West POP, Western Cape, due to vandalism.
The fire spread
through the housing and destroyed every feeder cable leading into the
POP.
While the teams
are hard at work to repair and restore services, it is taking longer than
expected due to the extent of the damages.
We would like to
apologise for any inconvenience caused.
Thank you for
your patience and continued support.
Update: 29/10/2024 10:28
Splicing in progress
Update: 29/10/2024 07:28
In Progress: SLH - AG1 - FC3 ; SLH - AG1 - FC2 ; KRW - AG5 - FC1
Update: 29/10/2024 00:30
| Update remains the same. Nearing completion of 2 of the panels. | |
Update: 28/10/2024 22:58
In Progress: 7-KRW - AG7 FP1 288F - Splicing 8-KRW
Update: 28/10/2024 21:02
Joints Complete: 0 In Progress: 1) SLH - AG1 - FC3 2) SLH
Update: 28/10/2024 21:01
Panels Complete: 1-Backhaul. 2-KRW - AG3 FP1 288F
Update: 28/10/2024 18:23
AG7 FP1 288F - Splicing in progress AG5 FP1 288F
Update: 28/10/2024 17:48
AG4 FP2 288F complete & patched AG7 FP1 288F - Splicing in progress
Update: 28/10/2024 16:19
AG7 FP1 288F - Splicing started AG5 FP1 288F
Update: 28/10/2024 16:04
Technicians are still busy fixing the panels at the pop
Update: 28/10/2024 14:47
Fire suppression system installed and active
Update: 28/10/2024 13:48
AG4 FP2 288F completed. (Patching completed)
Update: 28/10/2024 12:35
Backhaul complete. AG3 FP1 288F completed.
Update: 28/10/2024 08:48
Splicing in progress
Update: 28/10/2024 04:59
Splicing in progress - 32 cables to be spliced in total - 17 cables in progress.
Update: 28/10/2024 02:18
17 feeders pushed through. Splicing on 4 cables in progress.
Update: 28/10/2024 00:11
14 feeder cables have been pushed through. Splicing in progress.
Update: 27/10/2024 @ 09:17:
Vumatel technicians are onsite. There is still no ETR.
Update: 27/10/2024 08:49:
Technicians are continuing with repairs this morning
Vumatel confirmed that this outage was resolved on 17/11/2024 @ 16:41. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues. |
#CapeTown #KuilsRiverWest #Vumatel
