Vumatel is currently experiencing the following issue:
Start Date & Time: 06/05/2025 06:48
Affected Area/s: Kroonstad
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (09/05/2025 07:50):
Vumatel confirmed that this outage was resolved on 08/05/2025 21:16. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 08/05/2025 12:23
Technicians are on site busy testing.
Update: 08/05/2025 08:50
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Technicians will be back on site this morning for further testing and troubleshooting. Further updates will be provided around 12:00 today after testing has been completed.
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Update: 08/05/2025 02:22
Repairs deferred to tomorrow
Update: 08/05/2025 02:21
Repairs on hold due to vendor site meeting requested.
Update: 08/05/2025 02:21
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Troubleshooting could not be completed. Technicians has changed SFP's and patch leads, as well as port. The service remains unstable. A site meeting is requested to have the vendor meeting us on site in the morning.
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Update: 08/05/2025 00:47
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Reflex 50 minutes away.
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Update: 07/05/2025 22:38
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Reflex enroue to site ETA 3.5 hours.
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Update: 07/05/2025 21:33
Technicians are still on site troubleshooting.
Update: 07/05/2025 19:52
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Technicians are on site troubleshooting; further updates will follow.
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Update: 07/05/2025 18:15
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Seacom update: As discussed, our RMM technician is still on the way to the KRO site. RMM will travel halfway to meet the technician and grab the key, and travel back to KRO.
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Update: 07/05/2025 14:52
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Technicians are on site at the POP struggling to gain access for testing due to a faulty lock and key. New equipment has been dispatched to assist them with access. Further updates will follow at around 18:00.
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Update: 07/05/2025 13:03
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Vendor technician has arrived on-site, and testing is currently underway.
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Update: 07/05/2025 10:42
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Joint troubleshooting is still on going with the vendor fibre. Further updates will be provided at 12h00.
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Update: 07/05/2025 08:39
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Meeting with Seacom has been rescheduled for this morning at 10h00.
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Meeting with Seacom will take place tomorrow morning at 08:00.
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Vendor update: The fault has been assigned to our SNOC engineers to further investigate.
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Kroonstad OLT has been dropped again - break has been reported to the engineers for investigations.
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An sfp swap will be done by the vuma engineers as we are observing errors on the teraco end. An ETA will be shared as soon as possible.
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Kroonstad OLT is down . A request has been sent to the Reflex engineers to swap SFP and optics.
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#Kroonstad #Vumatel #Outage
