Evotel is currently experiencing the following issue:
Start Date & Time: 21/07/2026 @ 14:27
Affected Area/s: Kroondal
Impact: Customers may experience packet loss.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (23/07/2026 @ 16:49):
Evotel confirmed that this outage was resolved on 23/07/2026 @ 16:49. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (23/07/2026 @13:57):
Repairs to the damaged fibre cable have been completed successfully. Evotel technical team is now monitoring the network to ensure stability and confirm that services remain restored.
Next update: 5PM
Update (23/07/2026 @ 08:42):
Evotel team is still on site investigating the cause and working to restore service to the community. Our team is working with our external partners to find a solution and stabilise the network.
Further updates on the repair progress will be shared at the given times below. Thank you for your patience.
Next update: 11AM
Update (22/07/2026 @ 11:02):
Service to the affected area has now been restored. Evotel technical team will continue to monitor the network to ensure stability and address any issues that may arise. We sincerely apologise for the inconvenience caused and thank you for your patience and understanding throughout the restoration process.
Update (22/07/2026 @ 08:34):
Evotel technical team is back on site working on restoring service to the remaining affected clients. We sincerely apologise for the extended disruption in network services.
Next update: 11AM
Update (21/07/2026 @ 22:58):
Evotel technicians will be working on the network during the course of the evening. This may cause disruptions to service, but technicians are on site and will respond to any loss of connection immediately.
Thank you for your patience and understanding.
Next update: 8AM
Update (21/07/2026 @ 16:59):
Evotel technicians are aware of the network degradation currently affecting the community. Evotel technical team is actively working to resolve the packet loss issues and restore optimal network performance.
We sincerely apologise for the inconvenience caused and want to assure the community that restoring full and stable connectivity remains our top priority.
Thank you for your patience and understanding.
Next update: 8PM
#Kroondal #Evotel #Outage
