Update Tue 25/01/2022 19:25: Octotel has confirmed that the below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
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Update : Tue 2022/01/25 16:10 | Octotel engineers are still busy with repairs. Customer
links will systematically restore as progress is made. Revised ETR to complete restoration is +- 3 hours.
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Update : Tue 2022/01/25 14:30 | Octotel engineers have started preparing to repair the new fibre infrastructure installed. Customer links will systematically restore as progress is made.
Etr to complete restoration is +- 3 hours.
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Update : Tue 2022/01/25 13:25 | Octotel engineers have identified the location of the cable break which has been damaged by an independent electrical contractor trenching in the area.
Octotel engineers are inspecting the damaged cabling on site and preparing to repair. No etr at this time.
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Octotel is currently experiencing the following outage:
Date: Tue 2022/01/25 12:51
Area/s: Kenilworth | Claremont
Impact: Residents have no connectivity
Octotel technicians are working on the issue. There is currently no ETR.
#FTTH #Octotel #WesternCape #Kenilworth #Claremont #CapeTown
