Update: The below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
---
Update : Mon 2022/01/24 13:57 : Octotel teams are actively working on the repairs and are pushing to restore services as soon as possible, However customer links will continue to restore systematically as progress is made with the repairs.
---
Update : Mon 2022/01/24 12:20 : Octotel engineers have started preparing to replace and install new fibre infrastructure. Our engineers are onsite ready to repair the cables once the floating has been completed. Customer links will systematically restore as progress is made
---
Update : Mon 2022/01/24 11:10 : Octotel engineers have identified the location of the cable break which has been damaged by an independent electrical contractor trenching in the area.
Octotel engineers are inspecting the damaged cabling on site and preparing to repair. No eta at this time.
---
Octotel is currently experiencing the following outage:
Date: Mon 2022/01/24 10:00
Area/s: Kenilworth | Claremont
Impact: Residents have no connectivity
Octotel technicians are working on the issue. There is currently no ETR.
#FTTH #Octotel #WesternCape #Kenilworth #Claremont#CapeTown
