Vumatel is currently experiencing the following issue:
Start Date & Time: 02/12/2025 @ 01:43
Affected Area/s: Katlehong Zone 5
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (02/12/2025 @11:24)
Vumatel confirmed that this outage was resolved on 02/12/2025 @11:24. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (02/12/2025 @ 10:52)
The vendor is assisting with installed new firmware on the replacement switches.
Update (02/12/2025 @ 10:02)
Vumatel technicians found a sync fault with the onsite switches. They are busy working with the vendor to resolve the fault.
Update (02/12/2025 @ 09:18)
Vumatel technicians have gained access to the POP and are busy with investigations.
Update (02/12/2025 @ 08:22)
Vumatel technicians are struggling to gain access to the POP due to the access control being faulty. Additional resources are enroute to assist with bypassing the access control.
Update (02/12/2025 @ 06:46)
Vumatel technicians have arrived on site and found that there is no power in the area. They are making a plan to access the POP to continue working on restoring the services.
Update (02/12/2025 @ 05:35)
Vumatel technicians en-route to site
Update (02/12/2025 @ 03:01)
Please note next update will be 07:00
Update (02/12/2025 @ 03:00)
Power to site has been restored however site remains down. As per investigation done by Active engineer the switches need to be looked into as they are unreachable. Techs will investigate first thing in the morning due to safety reasons.
#KatlehongZone5 #Vumatel #Outage
