Cool Ideas is currently experiencing the following issue:
Start Date & Time: 05/05/2025 @ 02:15
Affected Area/s: Gauteng, KZN, Eastern Cape
Affected Service(s): Fixed LTE (MTN)
Impact: Customers may experience no connection.
Cool Ideas technicians are currently investigating. There is no ETR at the moment.
Update (07/05/2025 @ 09:58):
Please note it is confirmed that this outage was resolved on 07/05/2025 @ 09:58. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (06/05/2025 13:50):
The upstream provider is still working on a permanent resolution so some services remain intermittent. More updates to follow. Thank you for your patience.
Update (05/05/2025 18:00)
Please note that the issue has reoccurred following the earlier resolution. The Cool Ideas team is actively investigating and working to restore connectivity as soon as possible. No ETA confirmed.
#Gauteng #KZN #EasternCape #LTE #Outage
