Johannesburg

Cool Ideas has picked up the following suspected issue:

Start Date & Time: 17/08/2024 @ 17:00pm
Fibre Provider/s: TT-Connect
Affected Area/s: Johannesburg

Impact: Customers may experience Intermittent connection, Slow speeds, High Latency and Packet Loss

Cool Ideas and TT-Connect  technicians are currently investigating. There is no ETR at the moment.

Update 17/08/2024 @ 23:13pm
Services remain stable since 22:36pm. Please reboot your ONT + Router, and report any issues to our Support team.

Update 17/08/2024 @ 22:36pm
Coolideas techs are observing services to be restoring. We are monitoring for stability

Update 17/08/2024 @ 22:20pm
Cool Ideas techs are continuing to follow up for feedback from TT Connect. More updates to follow once received.

Update 17/08/2024 @ 18:37pm
The issue has been reported to TT Connect. 

#Johannesburg #TT-Connect #Outage