Illovo

Cool Ideas is currently experiencing the following outage:

Date: 07/11/2024
Area/s: Illovo
Impact: Clients will experience no connectivity

Cool Ideas technicians are working on the issue. There is currently no ETR.

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Update: 07/11/2024
Cool Ideas technicians are en route to site.
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Update: 07/11/2024
Technicians have confirmed a fault on the back-haul.
Issue has been raised with the layer 1 vendor.
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Update: 07/11/2024
Requested feedback from layer 1 vendor
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Update: 07/11/2024
Layer 1 vendor provided ETA details for 08/11/2024 14:26:00.
ETA rejected and after hours attendance requested.
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Update: 07/11/2024
Requested feedback from the layer 1 vendor
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Update: 08/11/2024
Requested feedback from the layer 1 vendor
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Update: 08/11/2024
Vendor confirmed that technicians have located a break at 5.330km over a full distance of 6.391km.
Technicians are localizing the break for splicing.
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Update: 08/11/2024
Technicians have restored services.
Outage resolved.