Illovo

Cool Ideas is currently experiencing the following outage:

Date: 22/12/2022 00:35
Area/s: Illovo
Impact: Customers in the area will experience no connectivity.

Cool Ideas technicians and engineers are currently investigating.
There currently no ETR.

Outage Update - 22/12/2022
Cool Ideas technicians have been dispatched to investigate.

Outage Update - 22/12/2022
Technicians have confirmed that there is a back-haul outage, issue logged with Layer 1 Vendor.

Outage Update - 22/12/2022
Vendor has confirmed the outage.

Outage Update - 22/12/2022
Issue escalated due to delay in restoration.

Outage Update - 22/12/2022
Issue escalated to Vendor Management.

Outage Update - 23/12/2022
Issue escalated to Vendor Management.

Outage Update - 24/12/2022
Issue escalated to Vendor Management.

Outage Update - 25/12/2022
Issue escalated to Vendor Management.

Outage Update - 25/12/2022
Cool Ideas technicians attended site in order to confirm site access for vendor techs.

Outage Update - 25/12/2022
Vendor confirmed technicians will attend site on the morning of the 26th.

Outage Update - 26/12/2022
Cool Ideas and Vendor techs attended site, additional vendor resources required to restore service.
Vendor management confirmed tech arrival as 08:00am on the 27th.

Outage Update - 27/12/2022
Issue escalated to Vendor Management.

Outage Update - 28/12/2022
Issue escalated to Vendor Management.

Outage Update - 28/12/2022
Cool Ideas Technicians and Vendor technicians attended site.
Break found in the drop cable, drop cable team assigned.
ETA 08:00am on the 29th.

Outage Update - 29/12/2022
Drop cable and splicing teams are on site.
New cable is being floated and splices are being prepared.
Further updates to follow as progress is made.

Outage Update - 29/12/2022
New cables have been floated and patched on site.
Patching has started at the data center.

Outage Update - 29/12/2022
A cross patch has been located at the data center.
Technicians are working to isolate the link for splicing.

Outage Update - 29/12/2022
Teams are continuing to work through the night to restore services.

Outage Update - 29/12/2022
The site site has closed and technicians have had to suspend work until the morning.

Outage Update - 30/12/2022
Teams have returned to site and are working to restore services.

Outage Update - 30/12/2022
Technicians have reported repairs as complete.
Cool Ideas technicians have attended site and confirmed connectivity.

Outage Resolved - 10:30 30/12/2022