Link Layer is currently experiencing the following issue:
Start Date & Time: 22/08/2025 @ 12:11
Affected Area/s: Ilala Ridge, Mount Edgecombe, The Millennial
Impact: Customers may experience no connectivity.
Link Layer technicians are currently investigating. There is no ETR at the moment.
Update (27/08/2025 07:25):
Please restart your devices and contact our Support Team should you still experience connection issues.
Update (23/08/2025 @ 14:37):
Please note that the techs are busy preparing to splice, ETR is +-2 hours
Update (23/08/2025 @ 12:41):
Kindly note that the civil team is now on-site busy exposing manholes as a new piece of cable needs to be installed
Update (23/08/2025 @ 10:32):
Kindly note that the techs have located the point of break, they are waiting for civil team to arrive on-site to assist them with localizing the fault.
Update (23/08/2025 @ 09:12):
Kindly note that the Morning team is going to take over the night shift team, to continue with repairs
the team will need to test the links individually till full restoration.
We have also requested an estimated restoration time. Further updates will follow.
Update (23/08/2025 @ 04:16):
We apologize for any delays and inconvenience caused. However we would like to reassure you that our tech’s and the 2 Civil teams are working towards restoring services
Team unable to share ETR at the moment.
Update (23/08/2025 @ 02:15):
Kindly note that Civil team is looking for MH that is buried.
We will continue to follow up and advise on progressive updates. Thank you for your patience.”
Update (23/08/2025 @ 00:53):
Kindly note that another Civil Team has been dispatched to assist our Tech’s on site
Update (22/08/2025 @ 22:19):
Kindly note That tech’s are preparing to splice the first joint. We will continue to follow up and advise on progressive updates
Update (22/08/2025 @ 20:54):
Please note Civil team floated 100m cable and tech’s created 2 joints. Techs are still onsite working towards restoring services.
We have requested that the technicians on site prioritise the splicing of our link. We have also requested an estimated restoration time. Further updates will follow.
Update (22/08/2025 @19:51):
Link layer has requested an estimated restoration time and will provide it as soon as possible. Link Africa has confirmed the technicians are still on site working to restore services.
Update (22/08/2025 @16:52):
Link Layer technicians, along with the contractor/civils team, are still on-site assessing the damage.
They still working on a workaround strategy, and they will provide us with an (ETR) once the splicing of the new floated cable has commenced.”
Update (22/08/2025 @ 15:47):
Link Layer technicians, along with the contractor/civils team, are on-site assessing the damage. They are working on a workaround strategy, and we will provide you with an (ETR) once the splicing of the new floated cable has commenced.”
Update (22/08/2025 @ 15:19):
LA technicians are currently onsite at the POP MTEDGECOMBE and are working to localize and resolve the fault”
Update (22/08/2025 @ 13:58):
Investigations still ongoing, more update to follow
Update (22/08/2025 @ 13:58):
Kindly note team is currently onsite. We are following up with the team for ETR and will share more updates once available from the team.
Update (22/08/2025 @ 13:15):
Please note that our team has confirmed the issue is on our upstream providers infrastructure, We have notified Link Africa and below is the latest update:
UPDATE: “ETA 13:35PM
Update (22/08/2025 @ 12:59):
We will share ETA once a technician has been assigned and dispatched.
Update (22/08/2025 @ 12:21):
Our team are currently enroute to the area, we suspect an issue on the backhaul but have dispatched a team to confirm. ETA: 30 Minutes.
#IlalaRidge #MountEdgecombe #TheMillennial #LinkLayer #Outage
