Vumatel is currently experiencing the following issue:
Start Date & Time: 19/05/2026 @16:48
Affected Area/s: Hilltop
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (25/05/2026 11:26):
Vumatel confirmed that this outage was resolved on 22/05/2026 22:55. Please restart your devices and contact our Support Team should you still experience connection issues
Update (22/05/2026 @ 10:17):
Vumatel Vendor engineers are currently on site.
Update (21/05/2026 @ 23:06):
Update requested, awaiting feedback
Update (21/05/2026 @ 17:33):
Vumatel has advised that Updates requested, awaiting feedback from teams
Update (21/05/2026 @ 12:38):
Vumatel advised progressive update has been requested from the vendor. Further updates will be provided as soon as feedback is received.
Update (21/05/2026 @ 02:16):
Vumatel has advised that Repairs deferred to this morning
Update (20/05/2026 @ 21:29):
Vumatel has advised that Repairs deferred to tomorrow
Update (20/05/2026 @ 18:39):
Vumatel has advised that remaining down services are being attended to
Update (20/05/2026 @ 07:49):
Vumatel has advised that a progressive update has been requested from the vendor , further updates will be shared as soon as the is feedback.
Update (20/05/2026 @ 01:04):
Vumatel has advised that LA advised that they do not have available teams; the incident is to be placed on hold until sunrise.
Update (20/05/2026 @ 01:03):
Repairs deferred to tomorrow
Update (19/05/2026 @ 21:40):
Please note that Vumatel is liaising with the OPS Team to try and figure out when a team can be dispatched to your fault , we will share feedback as soon as possible
Update (19/05/2026 @ 20:29):
Vumatel is actively engaging with the fiber provider on the fault and will share progress updates as soon as possible.
#Hilltop #Vumatel #Outage
