Zoom Fibre is currently experiencing the following issue:
Start Date & Time: 19/07/2026 @ 12:14
Affected Area/s: Heidelberg
Impact: Customers may experience no connectivity.
Zoom Fibre technicians are currently investigating. There is no ETR at the moment.
Update (23/07/2026 @ 07:22):
Zoom Fibre confirmed that this outage was resolved on 23/07/2026 @ 07:22. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (22/07/2026 @ 15:51):
Zoom Fibre understand that the clients are frustrated, and we would like to thank everyone for their patience while we work tirelessly to restore all affected services.
Unfortunately, after the Maintenance team completed the splicing of the initial fibre break, it was discovered that there is an additional fibre break/s, which may be affecting the same clients as well as other clients in the area.
The Maintenance team is currently on site investigating the newly identified fibre break and working to restore services as quickly as possible
Update (20/07/2026 @14:21):
Zoom Fibre technical teams have made good progress with the ongoing restoration efforts, with 78 cases resolved so far.
There are currently 15 aged cases that are being prioritised, along with 15 cases logged over the weekend and 19 new cases logged today.
Please note that the remaining faults require individual fibre tracing, which is a more time-consuming process. While steady progress is being made,
there is still a fair amount of work to be completed on site before all affected services can be restored
#Heidelberg #ZoomFibre #Outage
