Open fibre is currently experiencing the following issue:
Start Date & Time: 26/01/2026 @ 21:18
Affected Area/s: Hebron Mall
Impact: Customers may experience no connectivity.
Open fibre technicians are currently investigating. There is no ETR at the moment.
Update (27/01/2026 @ 08:55):
Kindly note that teams are currently still splicing the affected cables.
Due to the vandalism, the control joint was taken, and teams need to ID backends per link; for this reason, a delay in repairs is experienced.
Update (26/01/2026 @ 23:48):
Our upstream provider has informed us that due to a large cable break caused by vandalism, new cables will need to be floated and respliced into the remaining intact infrastructure. Teams are onsite at the affected areas, beginning this process. An ETR will
be shared once the cable ducts have been repaired and the necessary length of cable has been floated between the affected runs.
Update (26/01/2026 @ 22:09):
A fibre break was discovered by our upstream provider and their teams are currently working to resolve the fault. An ETR has not been shared, but we will continue to follow up and provide you with updates as we receive them.
#HebronMall #OpenFibre #Outage
