Openfibre is currently experiencing the following issue:
Start Date & Time: 02/11/2026 @15:04
Affected Area: Hebron Mall
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update: 03/11/2026 13:16
Openfibre confirmed that this outage was resolved on 03/11/2026 12:51. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 03/11/2026 08:49
Openfibre technicians are currently onsite and awaiting assistance from security to gain the necessary access to the affected area. Once access has been granted, the team will begin preparations for the required fibre splicing work to restore the affected services.
Update: 03/11/2026 106:20
Openfibre technicians are on site at BH260748, investigating the affected links that are currently down. The team has confirmed that both NFAs fibres from Lesolong are available.
Technicians are currently conducting bend investigations, while a second team is making its way to Kgetseyatsie to investigate the backend infrastructure, with an estimated arrival time of 40 minutes.
Update: 03/11/2026 03:53
Splicing has been completed; however, further testing is required as the site remains down. Due to access constraints, the teams will return to site in the morning to continue troubleshooting and verify service restoration.
Update: 02/11/2026 19:32
The vendor's technical team is currently on site and busy with fibre splicing activities to restore the affected services.
#HebronMall #Openfibre #Outage
