Update 18/02/2020: SADV has confirmed that the below issue has been resolved.
If you are still experiencing issues with your connection,
please be sure to log this with our Cool Support Desk on 010-593-2665
or log a ticket
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Update Wed 05/02/2020 11:42: DFA technicians tested the link and received a full distance of 11.026km and no losses P7-P8. DFA technicians conducted loop traces, however we are still observing links to be down.
Another site meeting has been scheduled for 13:00 PM between SADV and DFA senior teams, as the issue seems to be that of a complex in nature.
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Update Wed 05/02/2020 08:13:Please note that our backhaul service provider and SADV technicians are currently onsite, investigations are still ongoing.
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Update 04/02/2020 at 21:26:Please note that the issue is very complex in nature.Both the SADV and DFA Technicians are still onsite investigating.
ETR is unknown at this stage
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Update 04/02/2020 at14:56: Please note that the SADV and DFA technicians are currently onsite investigating.
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Please note we are aware of the technical difficulties currently being experienced at Greenstone Ridge.
Our technicians are currently busy with the investigations, No ETR as yet.
