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Vumatel Village is currently experiencing the following issue:
Start Date & Time: 24/05/2023 @ 19:01pm
Affected Area/s: Greenstone Hill
Impact: Customers will experience intermittent to no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
#GreenstoneHill #Vumatel #Outage
Update (12-07-2023 @ 11:55): Vumatel confirmed that this outage was resolved on 23-06-2023 @ 15:13. Please restart your devices and contact our Support Team should you still experience connection issues.
Latest update (18/06/2023 @ 17:06pm) From Vumatel : "Associated tickets are being tested to ensure no further work is required ."
-update (18/06/2023 @ 13:36pm) From Vumatel:"Awaiting update regarding site meeting"
-update (18/06/2023 @ 12:20pm) From Vumatel:"Kindly note DFA have not contacted CP and CP is onsite since 11am."
-update (16/06/2023 @ 15:42pm) From Vumatel:"DFA update: Your incident has been assigned for attendance with the next available team in the area."
-update (16/06/2023 @ 09:38am) From Vumatel :"techs are on route to site"
-update (15/06/2023 @ 17:44pm) From Vumatel : "Deon advised that he will attend to fallouts tomorrow morning"
-update (14/06/2023 @ 17:32pm) From Vumatel : "Awaiting feedback from technicians ."
-update (12/06/2023 @ 19:25pm) From Vumatel : "Awaiting feedback from technicians ."
-update (12/06/2023 @ 18:00pmpm) From Vumatel : "Awaiting feedback from technicians ."
-update (12/06/2023 @ 10:04am) From Vumatel:"Splicing has started"
-update (12/06/2023 @ 08:15pm) From Vumatel:"Technicians are en route to site to resume with repairs."
-update (11/06/2023 @ 22:19pm) From Vumatel:"Awaiting feedback from the maintenance team"
-update (11/06/2023 @ 11:35am) From Vumatel :"Techs have been onsite almost 2 hours security can't dial through no one answering. Coordinators are trying other units for access codes. More updates to follow"
-update (09/06/2023 @ 17:54pm) From Vumatel : "Repaired placed on hold ."
-update (09/06/2023 @ 16:51pm) From Vumatel : "Technicians are busy installing a new 2 way splitters ."
-update (09/06/2023 @ 12:53pm) From Vumatel : "Technicians are still busy with repairs ."
-Update (09/06/2023 @ 09:02am) from Vumatel: "Technicians are onsite restoring links that are still down"
-Update (08/06/2023 @ 12:53pm) from Vumatel: "Technicians are still busy with repairs"
-Update (07/06/2023 @ 09:24am) from Vumatel: "Site meeting arranged for 10h00"
-Update (05/06/2023 @ 23:41pm) from Vumatel: "Our Regional Network Owners (RNO) and Area Network Owners (ANO) are informed and they are coordinating our teams on the ground and in the field."
-Update (05/06/2023 @ 15:42pm) from Vumatel: "Repairs still in progress"
-Update (04/06/2023 @ 19:02pm) from Vumatel: "Please note Your incident has been assigned for attendance with the next available team in the area. Resolving the incident remains our highest priority"
-Update (04/06/2023 @ 18:26pm) from Vumatel:"Links are still down, awaiting further updates from DFA"
-Update (04/06/2023 @ 12:02pm) from Vumatel:"Feedback and updates will be provided by the NOC on the SDM portal as the teams are assigned and updates received."
-Update (04/06/2023 @ 13:28pm) from Vumatel:"DFA Executive Management are involved and updated on an hourly basis to ensure, and monitor, progress and identify improvement areas."
-Update (04/06/2023 @ 01:08am) from Vumatel:"From DFA: Still waiting for progressive update from maintenance team."
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