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Hi there.
We sincerely apologize for the inconvenience experienced in Greenacres Office Park this past week.
The recent implementation of stage 6 load shedding in our city has set challenges for our backup power systems in the Greenacres office park area. Regrettably, our backup batteries were unable to sustain the necessary power supply during the 4-hour time slots affected by load shedding. We took immediate action to address this issue by replacing the batteries this week, but unfortunately, this hasn't resolved the problem as expected.
Please be assured that our dedicated teams are actively working on finding a lasting solution. However, we anticipate that it may take until next week to fully implement these solutions, as we need to closely monitor the new backup battery systems to ensure their reliability.
We deeply regret any inconvenience this situation has caused you and appreciate your patience and understanding as we work to resolve this matter promptly.
We will keep you updated on the progress being made and be sure to let you know once this has been resolved.
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