Octotel is currently experiencing the following issue:
Start Date & Time: 21/04/2025 @ 08:00
Affected Area/s: Green Point
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (21/04/2025 @ 13:17):
Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration to be confirmed
Update (21/04/2025 @ 11:49):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
#GreenPoint #Octotel #Outage
Octotel confirmed that this outage was resolved on 21/04/2025 @ 16:01. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
