Metrofibre is currently experiencing the following issue:
Start Date & Time: 22/04/2026 @ 12:07
Affected Area: Folkestone Down, Paulshof
Impact: Customers may experience no connectivity.
Metrofibre technicians are currently investigating. There is no ETR at the moment.
Update (23/04/2026 @ 20:51):
Metrofibre confirmed that this outage was resolved on 23/04/2026 @ 20:51. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (23/04/2026 @ 15:21):
Metrofibre estimates that it will take approximately 7 hours to repair the services due to the extent of damage caused by municipal works.
Update (23/04/2026 @ 10:51):
Metrofibre wants to assure you that we are working hard to restore services and will keep you updated on our progress.
Metrofibre would like to inform you that fibre repairs have been deferred due to the ongoing municipal damage.
Update (22/04/2026 @ 17:07):
Metro Fibre estimate that it will take approximately 12 hours to repair the services due to the extent of damage caused.
We apologize for any inconvenience this may cause, and we would appreciate your patience and understanding
#FolkstoneDown #Metrofibre #Outage
