Openfibre is currently experiencing the following issue:
Start Date & Time: 01/11/2026 @ 17:37
Affected Area: Fleurhof Mall
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (0311/206 @19:28)
Services have been restored.
Update (03/11/2026 12:37):
Openfibre confirmed that this outage was resolved on 03/11/2026 03:50. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (02/11/2026 @13:14)
The current estimated time of arrival at the site remains 16:30. We will provide a further update once the team has arrived on-site and repair works have resumed.
Please also be advised that this matter has been escalated to both our EXCO and the upstream service provider's EXCO to ensure that the necessary attention and resources are allocated to expedite the restoration of services.
We will continue to monitor the situation closely and provide updates as progress is made.
Update (02/11/2026 @ 09:23):
The current estimated time for the repair works to resume is 02/11/2026 at 16:30. However, we have escalated the matter with the upstream service provider and requested an earlier or revised ETA. We will provide a further update as soon
as the revised timeline has been confirmed.
Update (02/11/2026 @ 07:32):
Please be advised that the fault affecting our services at Fleurhof Mall has been handed over to the morning team to continue with the investigation and restoration process.
We are still awaiting confirmation from the vendor's ANO team regarding the progress of the Bosal conduit replacement.
Once the morning team provides further feedback, we will share the latest updates accordingly.
Update (02/11/2026 @ 06:13):
Kindly note that the matter has been escalated to the vendor's Layer 2 team, and we have requested progressive updates regarding the Bosal conduit replacement at the mall.
We are currently awaiting confirmation on whether the repair team is still busy with the replacement activities.
Update (02/11/2026 @ 01:23):
Openfibre technical team remains in contact with the relevant vendor, who is currently conducting investigations from the aggregation node following the discovery that approximately 20 metres of fibre had been stolen.
Update (02/11/2026 @ 01:23):
Please be advised that the service disruption affecting our services at Fleurhof Mall is still ongoing.
Update (01/11/2026 @ 20:09):
Openfibre technical team remains in contact with the relevant vendor, who is currently investigating the issue to determine the cause of the disruption and establish the necessary steps towards resolution. We are awaiting further feedback and updates from the vendor and will continue to monitor the situation closely.
Update (01/11/2026 @ 20:09):
Openfibre technical team is aware of the issue, and we are currently awaiting vendor intervention to arrange on-site assistance and investigate the cause of the disruption. We will continue to monitor the situation and provide updates as more information becomes available.
#FleurhofMall #Openfibre #Outage
