Vumatel is currently experiencing the following issue:
Start Date & Time: 16/02/2026 @ 08:24
Affected Area/s: Ferndale
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (18/02/2026 @19:56):
Vumatel confirmed that this outage was resolved on 18/02/2026 @19:56. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (18/02/2026 @17:08):
Technicians are still attending to the services that remain down. Next update at 20:00
Update (18/02/2026 @ 14:40):
Vumatel Technicians are actively working on the remaining fallouts to restore services.
Update (18/02/2026 @ 14:37):
Vumatel Technicians are making progress with the remaining down cases. Next update will be provided at 17:00.
Update (18/02/2026 @ 11:30):
Technicians are still attending to the services that remain down. Next update at 14h00. . More updates to follow.
Update (18/02/2026 @ 10:44):
Technicians are attending to the services that remain down.
Update (18/02/2026 @ 10:22):
Technicians are attending to the services that remain down.
Update (18/02/2026 @ 08:46):
Technicians are on site localising the fault.
Update (18/02/2026 @ 07:10):
Technicians will continue working on the remaining cases this morning.
Update (17/02/2026 @ 21:10):
Technicians are still splicing
Update (17/02/2026 @ 20:16):
Splicing in progress
Update (17/02/2026 @ 21:34):
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Associated tickets are being tested to ensure no further work is required
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Update (17/02/2026 @ 18:29):
Vumatel Technicians are preparing the joints . More updates to follow.
Update (17/02/2026 @ 17:12):
Vumatel Technicians are stringing the cable . More updates to follow.
Update (17/02/2026 @ 16:22):
JRA has approved, technicians are onsite planting the pole
Update (17/02/2026 @ 15:53):
Repairs deferred to tomorrow, still awaiting feedback from JRA
Update (17/02/2026 @ 14:01):
Vumatel Techs are still waiting for a wayleave. JRA is promising to approve it soon. . More updates to follow.
Update (16/02/2026 @ 09:55):
Techs are still waiting for a wayleave to plant a pole. Next update @ 14 pm.
Update (16/02/2026 @20:45):
The team is onsite to splice at the AG, on the other side of the street, techs are waiting for JRA to approve wayleave to start planting the pole.
Update (16/02/2026 @20:45):
Repairs on hold due to safety reasons, JRA have concerns with teams being onsite this time and putting lives of road users at risk.
Update (16/02/2026 @17:14):
Vumatel team is waiting for wayleave to continue planting another pole
Update (16/02/2026 @15:59):
Team is planting poles
Update (16/02/2026 @ 14:30):
Environmental team busy pulling the cable . More updates to follow.
Update (16/02/2026 @ 12:59):
Stock has arrived and the team is going to audit shortly. . More updates to follow.
Update (16/02/2026 @ 11:06):
Vumatel Technicians are enroute to collect stock . More updates to follow.
Update (16/02/2026 @ 09:51):
Vumatel Technicians have been notified of the outage and are on site localising the fault
#Ferndale #Vumatel #Outage
