Print
Open Fibre is currently experiencing the following issue:
Start Date & Time: 11/07/2024 @ 13:22
Affected Area/s: Fancourt Office Park
Impact: Customers may experience no connectivity.
Update (15-07-2024 @ 08:20):
Vumatel confirmed that this outage was resolved on 15-07-2024 @ 08:15. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 12/07/2024 16:31
The teams have been to site and detected that the damage was caused by City Power who excavated ducting.
Update 12/07/2024 @ 10:34
The teams are currently on site and repairs have commenced. We have received an ETR of 06:00 12/07/2024. However, due to extensive damage detected whilst repairs were underway, additional resources are required to complete the repairs. A new ETR has been
shared of 16:00 PM. We are continuously following up to ensure that the link is restored as soon as possible. We sincerely do apologize for the inconvenience caused, however, due to the extent of the damages that were not previously known, has delayed the
repairs significantly.
Update 12/07/2024 @ 08:15
The teams have been to site and detected that the damage was caused by City Power who excavated ducting. The teams are currently on site and repairs have commenced. We have received an ETR of 06:00 12/07/2024. However, due to extensive damage detected whilst repairs were underway, additional resources are required to complete the repairs. We are continuously
following up to ensure that the link is restored as soon as possible.
Our team alongside our executive teams are escalating the matter to ensure the proper priority for resolution has been placed.
#FancourtOfficePark #Openfibre #Outage
Related Articles
