Evotel is currently experiencing the following issue:
Start Date & Time: 05/05/2025 08:38
Affected Area/s: Ennerdale, Lenasia South
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (29/05/2025 08:06):
Evotel confirmed that this outage was resolved on 28/05/2025 07:59. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 27/05/2025 20:09
Technicians will be going house to house to restore the connection of remaining clients. Please keep an eye on your phone in case the team needs access to your property.
Update: 27/05/2025 17:03
Connection to all affected clients have been restored.
Update: 27/05/2025 13:56
Technicians will be going house to house to restore the connection of remaining clients. Please keep an eye on your phone in case the team needs access to your property.
Update: 27/05/2025 10:54
Technicians will be going house to house to restore the connection of remaining clients. Please keep an eye on your phone in case the team needs access to your property.
Update: 27/05/2025 08:18
Technicians will be going house to house to restore the connection of remaining clients. Please keep an eye on your phone in case the team needs access to your property.
Update: 26/05/2025 19:57
Technicians will be going house to house to restore the connection of remaining clients. Please keep an eye on your phone in case the team needs access to your property.
Update: 26/05/2025 16:57
Technicians will be going house to house to restore the connection of remaining clients. Please keep an eye on your phone in case the team needs access to your property.
Update: 26/05/2025 13:57
Technicians will be going house to house to restore the connection of remaining clients. Please keep an eye on your phone in case the team needs access to your property.
Update: 26/05/2025 13:42
Technicians will be going house to house to restore the connection of remaining clients. Please keep an eye on your phone in case the team needs access to your property.
Update: 26/05/2025 10:55
Technicians will be going house to house to restore the connection of remaining clients.
Update: 26/05/2025 08:09
Technicians are back on site working to restore connection and we hope to restore connection soon.
Update: 25/05/2025 12:14
Our team has discovered a vandalised portion of the network. We are working on restoring connection. Thank you for your patience.
Update: 25/05/2025 07:37
Our team is on site fault finding once again. We apologise for the extended downtime.
Update: 24/05/2025 19:30
Technicians have left site and will return to continue repairs in the morning. Thank you for your patience.
Update: 24/05/2025 16:49
Work on site is ongoing. We apologies for the inconvenience caused by this downtime.
Update: 24/05/2025 12:04
Technicians are working to restore connection. We are sorry for the delays, and we hope to have connection restored as soon as possible
Update: 23/05/2025 19:35
Technicians have left site due to safety concerns. They will continue repairs in the morning. Thank you for your patience.
Update: 23/05/2025 17:09
Further investigations are underway and our team apologises for this extended downtime. Further delays will be communicated.
Update: 23/05/2025 11:36
Our team is running system checks and we expect full reconnection to affected clients this afternoon.
Update: 23/05/2025 08:38
Our team is working on restoring connection to your region. Investigations are underway, and we aim to have the community reconnected today
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