Evotel is currently experiencing the following issue:
Start Date & Time: 17/09/2026 @ 09:08
Affected Area/s: Ennerdale, Lenasia South
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (19/09/2026 @ 08:22):
Evotel confirmed that this outage was resolved on 19/09/2026 @ 08:22. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (18/09/2026 @ 13:47):
Please note that Evotel technical team has made progress with the restoration work, and connectivity has been successfully restored to a number of affected customers.
The team is currently attending to the remaining affected connections and completing the necessary repairs to restore full connectivity. Restoration efforts remain ongoing, and further updates will be provided as the work progresses.
Next update: 5PM
Update (18/09/2026 @ 10:50):
Please note that Evotel technical team is continuing with the necessary repairs, including splicing the damaged fiber cables. Connectivity is gradually being restored, with some customers already reconnecting while restoration work continues.
Next update: 2PM
Update (18/09/2026 @ 08:02):
Evotel team is currently en route to attend to the damaged cables and commence the necessary repairs.
Please note that there may be delays due to the current weather conditions, which may affect the progress of the repairs and the restoration timeline.
Next update: 11AM
Update (17/09/2026 @19:39):
Repairs to the damaged cable are being implemented, however we are facing delays due to weather.
Evotel technicians remain on site working to restore connection, but they currently cannot guarantee full restoration this evening, though that remains our aim.
Update (17/09/2026 @16:36):
Evotel technical team has identified the cause of the network disruption affecting the community. Splicing is currently underway as their team works to restore connectivity as soon as possible.
Next update: 20:00
Update (17/09/2026 @ 12:01):
Evotel technical team is still onsite investigating the service disruption affecting the community.
Once the cause of the disruption has been identified, the team will commence with the necessary restoration efforts.
Next update: 14:00
Update (17/09/2026 @ 10:55):
Reason for Outage: Damaged Cable
Evotel technical team is onsite and has identified a damaged cable causing the service disruption affecting the community.
The team is currently carrying out the necessary repairs to restore connectivity as quickly as possible.
Next Update: 14:00
#Ennerdale #Lenasia South #Evotel #Outage
