GAIA is currently experiencing the following issue:
Start Date & Time: 30/11/2025 08:47
Affected Area/s: Eden Park
Impact: Customers may experience no connectivity.
GAIA technicians are currently investigating. There is no ETR at the moment.
Update (03/12/2025 @ 07:39):
GAIA confirmed that this outage was resolved on 03/12/2025 @ 07:39. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (02/12/2025 @ 22:05):
Investigations are still ongoing and we are awaiting an estimated resolution time from the upstream provider. Updates to follow
Update (02/12/2025 @ 19:15):
Fibre repairs have been completed, but the link is still offline. GAIA technicians are investigating further and working with the upstream provider to restore services as quickly as possible. Updates to follow
Update (02/12/2025 @ 18:38):
GAIA technicians are still onsite and a fibre break was identified. Repairs are in progress. More updates to follow.
Update (02/12/2025 @ 08:57):
GAIA technicians are heading to site to investigate and resolve the power issue at the POP. Updates will be communicated.
Update: 01/12/2025 @12:29
Services are still offline due to a power outage at the POP. Services will be restored once the power is back
Update: 01/12/2025 @10:03
Services are still offline due to a power outage in the area. Services will be restored once the power is back.
Update: 01/12/2025 08:41
Matter is being logged with the Upstream Provider. Updates to follow
Update:
Services are offline due to power outage in the area. Services will be restored once the power is back.
#EdenPark #GAIA #Outage
