Octotel is currently experiencing the following issue:
Start Date & Time: 05/12/2025 @ 20:38
Affected Area/s: East CBD, Woodstock
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (06/12/2025 @ 14:59):
Octotel's technicians are currently onsite testing to investigate the remaining impacted ~200 customers.
No ETR for these services is available as yet.
Update (06/12/2025 @ 14:10):
Octotel technicians have completed splicing and we are observing ~200 customer services are still impacted.
Octotel technicians are investigating further.
Update (06/12/2025 @ 13:00):
Octotel technicians continue to work diligently in efforts to restore services damaged by civil works. Repairs remain on track for the provided ETR.
Kindly note services remain at risk while technicians work on permanent repairs.
ETR: ~2 hours
Update (06/12/2025 @ 12:00):
Octotel technicians continue to work diligently in efforts to restore services damaged by civil works. Repairs are on track for the provided ETR.
Kindly note services remain at risk while technicians work on permanent repairs.
ETR: ~3 hours
Update (06/12/2025 @ 11:01):
Octotel technicians continue to work diligently in efforts to restore services damaged by civil works.
Kindly note services remain at risk while technicians work on permanent repairs.
ETR: ~4 hours
Update (06/12/2025 @ 10:05):
We are observing a majority of affected customers have restored whilst certain customers in Woodstock, Salt River, and CBD remain affected.
Technicians continue to work diligently in efforts to restore infrastructure damaged by civil works.
Kindly note services remain at risk while technicians work on permanent repairs.
Amended ETR: ~5 hours
Update (06/12/2025 @ 09:24):
We are observing a majority of affected customers have restored whilst certain customers in Woodstock, Salt River, and CBD remain affected.
Technicians have been working diligently throughout the night in efforts to repairthe extensive damage caused to infrastructure by civil work taking place and continue to work to restore services fully.
Kindly note services remain at risk while technicians work on permanent repairs.
ETR: ~5 hours
#EastCBD #Woodstock #Octotel #Outage
