Network Incident Report - 18 March 2021
At approximately 16:48pm yesterday afternoon our East CBD Node environments servicing customers in the East Cbd area experienced a critical power failure. This power failure resulted in no connectivity for customers in the area for approximately 40 minutes.
The building where our Node is situated experienced a fault on its back up generator. Due to this, the generator did not start which resulted in our inverter running out of power. We currently have a backup generator on site to mitigate any further downtime until we are satisfied the issue has been resolved.
Power was fully restored at 17:28pm. Both main and backup power systems are now back to fully operational.
Our apologies for the inconvenience this has caused you and your customers.
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Update Wed 17/03/2021 18:51: Octotel has confirmed that the below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
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Octotel is currently experiencing the following outage:
Date: 17/03/2021 17:00
Area/s: East CBD
Impact: Customers in the area will experience no/slow/intermittent connectivity.
Octotel Techs are currently investigating. No ETR
