Vumatel is currently experiencing the following issue:
Start Date & Time: 17/09/2026 @ 07:11
Affected Area/s: Dwarsloop; Bushbuckridge; Tsakani Phase 1, 2 & 4
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (17/09/2026 @17:33):
Vumatel confirmed that this outage was resolved on 17/09/2026 @17:33. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (17/09/2026 @17:03):
Vumatel Vendor technician indicated that they are testing live fibre and full distance both directions. Technician further indicated that they are about to resplice.
Next update to follow.
Update (17/09/2026 @ 15:38):
Vumatel technician is en route to Tsakane . ETA : 1hr.
Update (17/09/2026 @ 14:58):
Vendor technicians are currently en route to the site. They will provide an update as soon as the team arrives onsite and further information becomes available.
Update (17/09/2026 @ 12:54):
The vendor technician advised that the team will provide an update once they are onsite.
The vendor team is still working to identify the correct fibres for the MTN links.
Update (17/09/2026 @ 12:08):
Vumatel is following up with the fibre provider on the progress of the fault and will share progressive feedback as soon as possible.
Update (17/09/2026 @ 11:09):
The ETA is approximately 15 minutes.
Update (17/09/2026 @ 10:40):
Vendor technicians have been dispatched to localise fault, awaiting ETA
Update (17/09/2026 @ 09:38):
Vendor technicians have been notified to investigate the outage
Update (17/09/2026 @ 08:54):
Vumatel is following up with the technicians on the progress of the fault and will share progressive feedback as soon as possible.
#Dwarsloop #Bushbuckridge #TsakaniPhase1 #Vumatel #Outage
