Update 06/10/2021@ 07:35 : Cool Ideas has confirmed that the below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
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Outage Update:
Service Type: NLD
Outage ref (solid): FRG1571953
Impact start time: 06/10/2021 02:08
Impact: Down
06/10/2021
-- Logged to the Vendor.
-- Vendor advised they are observing a break between Heidelberg <> Germiston .
-- Technician is en-route. ETA 5:45.
-- Technician has tested disconnect at 24.2291 from Germiston.
-- Tech is on N3 Northbound trying to locate.
-- Technician has located the fibre break.
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Cool Ideas has picked up the following issue:
Date: 06/10/2021
Suspected area/s affected: Durban and surrounding areas
Fibre Networks affected: All networks
Suspect Impact: Customers on the above Fibre lines in the above areas will experience no/slow/intermittent connectivity.
Cool Ideas network engineers are currently investigating.
There currently no ETR.
#durban #kwazulunatal #Vumatel #Zoom #Vodacom
