Update Fri 2020/10/30 12:25, TTConnect has confirmed that the below issue has been resolved.
If you are still experiencing issues with your connection, please be sure to log this with our Cool Support Desk on 010-593-2665 or log a ticket here.
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Update Fri 2020/10/30 06:58, The outage is still ongoing and is due to a burnt municipality
power cable that provides power to the areas where our affected exchanges are.
Our battery backup supply has been depleted. The power cable fault is beyond
our control and our technicians are onsite waiting on the municipality to
resolve the fault. We do not have an ETR at the moment. Updates will follow.
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Update Fri 2020/10/30 06:58, technicians have found that there is no power in the areas
(Dunvegan, Eastleigh & Hurlyvale) and backup supply in the main exchange
has been depleted as well.
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TT Connect is currently experiencing the following outage: Date: Thu 2020/10/29 22:19Area/s:Dunvegan | Eastleigh | Hurlyvale
Impact: Customers will have no connectivity.
Metrofibre technicians are working on the issue
. There is currently no ETR.
