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Diepwater, Vogelvlei Zone 2 - INC-000004322

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Vumatel is currently experiencing the following issue:

Start Date & Time: 15-11-2024 @ 09:49 
Affected Area: Diepwater,  Vogelvlei Zone 2
Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update (03/12/2024 08:27):
Vumatel confirmed that this outage was resolved on 02/12/2024 18:05. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update: 01/12/2024 19:58
Repairs deferred to tomorrow

Update: 01/12/2024 17:32
Techs are still working onsite


Update: (25/11/2024 10:19)
All teams onsite working through the fall outs

Update: (25/11/2024 07:24)
Teams are scheduled to be on site by 9am to address the remaining

Update: (23/11/2024 17:54)
Repairs on hold due to safety reasons
Update: (23/11/2024 17:39)
Remaining down services are being attended to
Update: (23/11/2024 17:32)
Associated tickets are being tested to ensure no further work is required
Update: (23/11/2024 15:20)
Teams are still working through the fall outs there are a few acc
Update: (23/11/2024 14:44)
Awaiting feedback from technicians
Update: (23/11/2024 11:11)
teams are on site working through the fall out

Update: (23/11/2024 08:31)
Remaining down services are being attended to
Update: (23/11/2024 08:23)
Associated tickets are being tested to ensure no further work is required

Update: (22/11/2024 15:38)
reprovisioning request has been escalated

Update: (22/11/2024 07:54)
Technicians onsite working through the fallout

Update: (22/11/2024 07:54)
Awaiting feedback from AEX regarding bulk reprovisioning.

Update: (21/11/2024 07:10)
Please note that we are currently awaiting feedback
Update: (20/11/2024 08:36)
Teams will meeting with security at 9am to continue with FJ01

Update: (19/11/2024 09:44)
Techs have arrived on site prep work underway

Update: (18/11/2024 09:47)
Splice work has resumed

Update: (16/11/2024 08:34)
Technicians are enroute to collect stock

Update: (15/11/2024 13:18)
Technicians are preparing the joints for splicing

Update: (15/11/2024 09:54)
Technicians notified of possible outage

#Diepwater #VogelvleiZone2 #Vumatel #Outage

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