Octotel is currently experiencing the following issue:
Start Date & Time: 18/10/2025 @ 14:09
Affected Areas: City Bowl, Vredehoek
Impact: Customers may experience no connectivity.
Affected roads are listed below:
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (18/10/2025 @ 21:45):
Octotel confirmed that this outage was resolved on 18/10/2025 @ 21:45. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (18/10/2025 @ 20:29):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ±2.5 Hours
Update (18/10/2025 @ 19:38):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
Update (18/10/2025 @ 18:17):
Octotel engineers are still in progress with floating a new cable to restore the affected clients.
Update (18/10/2025 @ 15:30):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an ETR for the full restoration process.
#CityBowl#Vredehoek #Octotel #Outage
