Vumatel is currently experiencing the following issue:
Start Date & Time: 23/06/2025 22:13
Affected Area/s: Citicon Zone 2,, BenoniVumaVuma
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (25/06/2025 15:26):
Vumatel confirmed that this outage was resolved on 24/06/2025 19:47. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 24/06/2025 15:44
Team still troubleshooting to allocate the fiber reaching pop.
Update: 24/06/2025 14:03
Technicians are attending to the services that remain down
Update: 24/06/2025 13:05
Remaining down services are being attended to
Update: 24/06/2025 11:32
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Team on site Troubleshooting on the remaining clients, Team have patched the clients in a different port to monitor if the issue is SFP on OLT Line card.Team will create a new road to pop for back up.
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Update: 24/06/2025 09:32
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Technicians have established a hardware component that has failed and needs to be replaced or fixed. Team on road to collect stock from office.
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Update: 23/06/2025 22:13
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Repairs deferred to tomorrow, Team will replaced all the Splitters & pach core
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#CiticonZone2 #Vumatel #Outage
