Update Fri 30/07/2021 19:33: Octotel has confirmed that the below issue has been resolved.
Octotel have advised customers to reboot their routers , If you are still experiencing issues with your
connection,please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
---
Update Fri 30/07/2021 17:44: Octotel has confirmed that technicians have restored the backhaul link servicing Melkbos Strand and Blouberg.
Engineers on site are still splicing up the fibre infrastructure which may cause certain customers in the area to experience intermittent drops
until the work is completed.
Eta is still on track to be fully restored by 7pm.
---
Update Fri 30/07/2021 16:27: Octotel has confirmed that Technicians are still busy with splicing the new fibre infrastructure. Certain
customers in Melkbos Strand will start restoring. Eta for complete restoration of all services is estimated to be online by 7pm.
---
Update: Fri 30/07/2021 14:46
The new fibre cables have been floated and our Metro provider engineers are preparing to splice up the infrastructure. No Eta has been provided as yet.
---
Update: Fri 30/07/2021 13:26
The fibre line provider has completed dropping a new manhole to accommodate the new fibre cables being floated. Once the new fibre cables are installed the standby team will resplice up the infrastructure in order to restore connectivity. No Eta has been provided as yet.
---
Update: Fri 30/07/2021 11:21 - Technicians have investigated and found extensive damages to fibre cables.
They are currently on site busy with repairs.
---
Octotel is currently experiencing the following outage:
Date: Fri 30/07/2021 06:20
Area/s:
Blouberg
Melkbos Strand
Impact: Residents will have no connectivity
Octotel technicians are working on the issue. There is currently no ETR.
