Octotel is currently experiencing the following issue:
Start Date & Time: 21/10/2026 @ 07:44
Affected Area/s: Cape Gate - Eikendal
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (21/10/2026 @ 17:18):
Octotel confirmed that this outage was resolved on 21/10/2026 @ 17:18. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (21/10/2026 @17:07):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ± 1 hour.
Update (21/10/2026 @14:17):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: +-2 hours
Update (21/10/2026 @13:14):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: +-3 hours
Update (21/10/2026 @11:50):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 4 Hours.
Update (21/10/2026 @11:09):
Octotel engineers have begun repairs to restore connectivity to affected customers.
An ETR for full restoration is still to be confirmed.
Update (21/10/2026 @ 10:01):
Octotel's engineers are currently on-site, still assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Update (21/10/2026 @ 09:07):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Roads affected:
* 3rd Avenue
* 4th Avenue
* 5th Avenue
* 6th Avenue
* 7th Avenue
* 8th Avenue
* 9th Avenue
* 10th Avenue
* Da Gama Street
* Drostdy Street
* Petersen Street
* Recreation Road
* Sending Street
* Van der Ross Road
* Verster Street
#CapeGate #Eikendal #Octotel #Outage
