Link layer is currently experiencing the following issue:
Start Date & Time: 22/11/2024 @ 19:57
Affected Area/s: Camperdown
Impact: Customers may experience no connectivity.
Link layer technicians are currently investigating. There is no ETR at the moment.
Update (23/11/2024 @12:04):
Link Layer confirmed that this outage was resolved on
23/11/2024 @12:18. Please restart your devices and contact our Support Team should you still experience connection issues
.
Update (23/11/2024 @12:04):
Please kindly note the teams are splicing fibres back to restore services.
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Update (23/11/2024 @ 11:58):
Please kindly note the teams are splicing fibres back to restore services.
ETR will be confirmed.
Update (23/11/2024 @ 10:24):
Please kindly note teams are enroute to localize disconnect ETR will be confirmed. . Fibre disconnect is a distance 20.238km. More updates to follow.
Update (23/11/2024 @ 08:23):
Please note that DFA is currently running tests on their network and we are waiting for the results to come through. More updates to follow.
Update (22/11/2024 @ 23:35):
Please note that our upstream provider has located a major break on their network caused by construction in the area. More updates to follow.
Update (22/11/2024 @ 22:07):
Please note that our upstream provider has tried to Re-Route the link several times and have identified a possible fibre issue. A team has been dispatched to investigate further.. More updates to follow.
Update (22/11/2024 @ 21:40):
Please note that an escalation call is currently in progress. We have requested urgent updates on the issue and will provide further updates as soon as possible. More updates to follow.
#Camperdown #LinkLayer #Outage
