Vumatel is currently experiencing the following issue:
Start Date & Time: 01/08/2025 @ 17:52
Affected Area/s: Buffalo Flats Zone 1; Haven Hills
Impact: Customers may experience no/slow/intermittent connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (04/08/2025 @ 18:09):
Vumatel confirmed that this outage was resolved on 04/08/2025 @ 18:09. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (04/08/2025 @ 17:05):
Our technicians are actively resolving the 5 services that remain down. We’ll provide the next update at 20:00 pm . More updates to follow.
Update: 04/08/2025 14:11
Our technicians are actively resolving the remaining fallout cases. We’ll provide the next update at 17:00.
Update: 04/08/2025 13:15
Technicians currently onsite conducting repairs to resolve remaining down clients.
Update: 04/08/2025 10:36
Technicians still attending to remaining fallout cases, next update will be at 13:00
Update: 03/08/2025 18:36
Technicians are on site attending to the services that remain down
Update: 03/08/2025 18:36
Repairs on hold due to safety reasons, Technicians will be back on-site tomorrow morning at 08:00am
Update: 03/08/2025 17:42
Technicians are attending to the services that remain down, we currently have 15 Links remaining and are being attended to.
Update: 03/08/2025 16:06
Technicians are still attending to affected services individually to resolve as soon as possible. Troubleshooting in progress.
Update: 03/08/2025 15:09
Technicians are attending to affected services individually to resolve as soon as possible.
Update: 03/08/2025 11:26
Technicians are making progress with the remaining cases. Next update will be provided at 14:00
Update: 03/08/2025 09:24
Technicians are actively working on the remaining cases, further feedback will be provided at 11:00
Update (02/08/2025 @ 14:49):
Prepping at: 100%
Splicing at: 75% . More updates to follow.
Update (02/08/2025 @ 13:13):
Technicians have started with Splicing . More updates to follow.
Update (02/08/2025 @ 12:05):
Teams located the issue and now re-prepping the correct the fibres . More updates to follow.
Update (02/08/2025 @ 11:22):
Fibre identification completed, teams will prep and splice shortly. . More updates to follow.
Update (02/08/2025 @ 10:43):
Teams on-site, tubes were swapped during the repair. Fibre identification in progress . More updates to follow.
Update (02/08/2025 @ 08:06):
Please be advised that the incident has been placed on hold due to technician rotation required and further testing need to be conducted at Buffalo Flats POP.
as currently we possibly have a secondary break on the Run, to be confirmed after testing.. More updates to follow.
Update (01/08/2025 @ 23:41):
Prepping: 60%
Splicing tray 1: 100%
Splicing tray 2: 100%
Splicing tray 3: 100%
Splicing tray 4: 100% . More updates to follow.
Update (01/08/2025 @ 22:46):
Prepping: 50%
Splicing tray 1: complete
Splicing tray 2: complete . More updates to follow.
Update (01/08/2025 @ 21:30):
Prepping to splice the cable: 30% in progress . More updates to follow.
Update (01/08/2025 @ 19:40):
Technicians are preparing the joints for splicing . More updates to follow.
#BuffaloCity #Vumatel #Outage
