Cool Ideas is currently experiencing the following outage:
Date: 23/01/2026
Area/s: Bramfontein Werf
Impact: Customers will experience no connectivity
Cool Ideas technicians are working on the issue. There is currently no ETR.
#CoolFibre #Braamfontein #Outage
-----
Update: 23/01/2026
Outage is due to multiple back-haul breaks causing isolation of the aggregation node.
Vendor techs have been notified to investigate.
-----
Update: 23/01/2026
Services have restored as of 11:50.
Links are being monitored for stability.
----
Update: 23/01/2026
Primary path failure has re-occurred as of 12:40.
We are engaging with our vendors team regarding the repeat issue and a resolution time.
Further updates to follow.
Update: 23/01/2026
Vendor confirmed that repairs have bee completed.
Service restored at 16:20.
Links are back up.
