Cool Ideas is currently experiencing the following outage:
Date: 08/07/2025
Area/s: Bram Fischer Center
Impact: Customers will experience no connectivity
Cool Ideas technicians are working on the issue. There is currently no ETR.
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Update: 09/07/2025
Cool Ideas technicians have been dispatched to investigate the on site equipment and back-haul.
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Update: 09/07/2025
Cool Ideas technicians have confirmed the issue to be on the back-haul.
Fault has been logged with the back-haul provider for further investigation.
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Update: 09/07/2025
Technicians have arrived at the local node and are testing the link.
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Update: 09/07/2025
Technicians have determined a break at 7Km over a full distance of 9Km from the node.
Technicians are moving to localize the fault for splicing.
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Update: 09/07/2025
Technicians are still localizing the point of break for splicing.
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Update: 09/07/2025
Technicians have spliced the break, connectivity has been restored.
Outage Resolved
