Update SADV has confirmed that the below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
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Update Tuesday, 13 August 2019 at 14:47 from SADV
Our teams
are on the ground fixing all affected fibre lines.
We
anticipate that your service will be up and running within 48 hours.
Once your
fibre line is functioning optimally, we may need to reconfigure your device or
request that you perform a reboot.
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Update Monday, 12 August 2019 at 13:21 from SADV
Due to
recent events that occurred in your area (damaged main line and major
vandalism), our contractors have been out on site busy compiling a report on
the scope of work.
Once we
have the scope of work, we will be able to give a timeline on the repairs that
needs to be done in your area.
Our teams
will be working continuously in getting this issue resolved as quick and
efficient as possible.
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Update Monday, 12 August 2019 at 10:58
Fibre contractors are onsite evaluating the damages on the main feed caused by the council, as well as those that were caused by vandalism
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Update Saturday, 10 August 2019 at 13:06
Due to the discovery of a bigger fibre break the fault has been deferred for Monday morning
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Update Saturday, 10 August 2019 at 08:45
Technicians are onsite and busy localizing the fault
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SADV have advised of technical difficulties, affecting the connectivity of residents
SADV are investigating
Currently no ETR
