Vumatel is currently experiencing the following issue:
Start Date & Time: 17/11/2025 @ 15:38
Affected Area/s: Blue Downs Zone 9, Cape Town
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Vumatel confirmed that this outage was resolved on 19/11/2025 @ 16:41. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (19/11/2025 @16:17)
Vumatel technicians are actively working on the remaining fallouts. Our next update will be provided at 20:00
Update (18/11/2025 @11:57)
Technicians are actively attending to the services that remain down.
Further updates will be provided at 16:00
Update (18/11/2025 @ 08:39)
Vumatel technicians are actively attending to the services that remain down.
Further updates will be provided at 12:00
Update (18/11/2025 @ 07:39)
Vumatel technicians will continue with repairs this morning.
Update (18/11/2025 @ 06:39)
Bulk reprovisioning has been completed, Vumatel technicians will continue working on the remaining cases still testing down.
Update (18/11/2025 @ 02:12)
Bulk reprovisioning is still currently in progress for the entire Blue Downs Zone 9. The operation is still ongoing. Further updates will be provided at 04:00 AM
Update (18/11/2025 @ 22:42):
Bulk reprovisioning is still currently in progress for the entire Blue Downs Zone 9. The operation is still ongoing. Further updates will be provided at 00:00 PM
Update (18/11/2025 @ 20:15):
Bulk reprovisioning is currently in progress for the entire Blue Downs Zone 9. The operation is still ongoing. Further updates will be provided at 10:00 PM
Update (18/11/2025 @ 19:20):
Please note all fibre work is done for the NWI and joint has been successfully cut-over.
There is bulk reprovisioning running for the entire BDZ9.
They will be doing the reprovisioning in batches of 3 as there is 1563 client active here.
Update (18/11/2025 @ 18:36):
Vumatel technicians busy splicing the last 12 fibres
Update (18/11/2025 @ 17:55):
Splicing at 85% progress
Update (18/11/2025 @16:39):
Splicing at 80% progress
Update (18/11/2025 @15:30):
Splicing at 70% progress
Update (18/11/2025 @14:22):
Splicing still in progress
Update (18/11/2025 @13:17):
Splicing has started
Update (18/11/2025 @12:09):
The manhole was vandalized by an unknown party. Due to extensive damage to the cable, Vumatel technicians will be reinstalling the cable and joint.
They are currently preparing the joints for splicing.
#BlueDowns #Zone9, #CapeTown #Vumatel #Outage
