Octotel is currently experiencing the following issue:
Start Date & Time: 16/03/2025 @ 07:48
Affected Area/s:Atlantis, West Coast
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (17/03/2025 06:26):
Octotel confirmed that this outage was resolved on 16/03/2025 16:23. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (16/03/2025 @ 13:28):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.. More updates to follow.
Update (16/03/2025 @ 11:53):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers. ETR for complete restoration: ± 3hrs 30min . More updates to follow.
Update (16/03/2025 @ 10:43):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process . More updates to follow.
Update (1603/2025 @ 09:32):
Technicians are currently investigating. .More updates to follow.
#Atlantis #Octotel #Outage
