Vumatel is currently experiencing the following issue:
Start Date & Time: 07/05/2025 19:51
Affected Area/s: Atlantis 2 - Sherwood
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (09/05/2025 07:53):
Vumatel confirmed that this outage was resolved on 09/05/2025 07:39. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 08/05/2025 13:40
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Splicing in progress for the 1st joint. Teams to start with 2nd joint cutover prep once completed.
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Update: 08/05/2025 12:48
Technicians are preparing the joints for splicing
Update: 08/05/2025 11:57
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Teams have completed floating. Teams are currently busy with infrastructure remediation. Fibre preparation to follow.
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Update: 08/05/2025 11:00
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No slack available. Technicians are floating in a new cable. infrastructure remediation to follow.
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Update: 08/05/2025 10:04
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Technicians have found the break to be vandalism cause by a 3rd party contractor (ASLA). damage incurred to ATS2 AG04 48F link cable. Teams in the process of confirming slack availablity for required cutover.
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Update: 08/05/2025 09:23
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Technicians are on site localising the fault
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Update: 08/05/2025 08:34
Technicians have been dispatched to localise fault
Update: 08/05/2025 08:10
Technicians are enroute to collect stock
Update: 08/05/2025 07:40
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Technicians to be dispatched around 8:30AM this morning to determine root cause and scope of work.
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Update: 07/05/2025 20:46
Team to attend first thing in the morning
Update: 07/05/2025 19:51
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Technicians notified of possible outage
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#Atlantis2-Sherwood #Vumatel #Outage
